Product Owner Customer Services & Platforms 80 - 100 %

What you achieve

• As Product Owner, you shape the further development of our digital services, platforms and user experiences for customers and employees.
• You take on the professional leadership of the team, create orientation, promote binding collaboration and ensure the targeted further development of our services and platforms.
• You bring together customer needs, user feedback, support insights and business requirements and translate them into concrete solutions with measurable added value.
• Together with your team, you ensure professional customer support, effective knowledge management and high service quality for internal and external stakeholders.
• In close cooperation with departments, development teams and stakeholders, you set clear priorities, create transparency and support the successful implementation of the product roadmap.

What you bring

• You have a completed degree (FH/Uni) or a comparable further education in business informatics, business administration, IT, service management.
• With your leadership skills, strategic foresight and strong social competence, you succeed in bringing together different interests, creating orientation and successfully implementing sustainable changes.
• You bring experience in the further development of digital services, platforms or products as well as a strong interest in customer experience, service management and the profitable use of AI.
• You are familiar with handling business-critical applications and platforms such as CRM, service or business systems.
• With your innovative mindset and agile approach, you use KPIs, data and user feedback purposefully to make informed decisions and drive sustainable improvements.