Lifestage Solutions AG
Otelfingen
Customer Advisor / Front Office Customer Advisor Fixed-Term (m/f/d) 50%-60%
- 01 September 2026
- 50 – 60%
- Otelfingen
Job summary
Join a dynamic team at Galenica, a leading healthcare company! Enjoy a supportive work environment with great benefits.
Tasks
- Advise customers via phone, live chat, and email in German and French.
- Process orders, invoices, and returns efficiently for smooth transactions.
- Address out-of-stock issues and customer complaints with solutions.
Skills
- Commercial training or medical background with customer service experience.
- Strong IT skills and familiarity with digital tools and MS Office.
- Excellent communication skills in German and fluent French, Italian is a plus.
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About the job
What you can achieve
- You advise our customers professionally and reliably via telephone, live chat and e-mail – in German and French.
- You process orders, billing and return registrations efficiently and ensure smooth handling.
- You approach out-of-stock situations and customer complaints with a solution-oriented mindset and find suitable alternatives.
- You support our customers with product enquiries and assist with the use of our app.
- You actively contribute to the further development of our customer service and work interdisciplinarily with teams such as logistics, back office and purchasing.
What you bring with you
- You have a commercial education with experience in customer service – ideally in the healthcare sector.
- Or: You have a basic medical education (e.g. as an MPA, HF nursing specialist or FaGe) and want to develop professionally away from the patient bedside.
- You are IT-savvy and have a strong technical understanding. You are familiar with using laptops, MS Office, Google Workspace and digital tools.
- You have a quick grasp and quickly familiarise yourself with new tasks. You think in a networked way and recognise cross-departmental connections – thus you contribute efficient solution proposals.
- You enjoy communicating professionally – especially on the telephone. Customer orientation is a matter of course for you.
- You have very good German and fluent French skills; Italian is a welcome plus.
5 weeks holiday, with the option to purchase up to 10 additional holiday days or take unpaid leave
Pension fund with advantageous premium sharing - approx. 2/3 are covered by us
Various discounts in our pharmacies and with other top brands
Expand skills through funded and supported training and further education as well as internal development opportunities
Family-friendly with 16 weeks maternity leave (100% salary) and 20 days paternity leave (100% salary), as well as participation in child funds
Registered shares at preferential prices - not only engage professionally for Galenica but also invest
Mobile and flexible working in agreement with the team
