Senior Solution Architect – Customer Experience

About the job

Our strong growth over the past years is set to continue in the coming years. To achieve this, we are looking for employees who want to help shape the future. Crew members who want to take on specialist or leadership responsibilities. Together, we make it possible!

Senior Solution Architect – Customer Experience

Job Description

Ready to help shape the best customer experience?

This is what gets you up in the morning:

• In workshops, you advise our customers on technical matters related to CRM (Customer Relationship Management), a cloud solution based on the Microsoft Power Platform
• You create concepts for system architecture, etc.
• You take responsibility for solution design and implementation, and communicate with customers on a technical level.
• You actively engage with product innovations and become known internally and externally for your expertise in "leading edge technology".
• You convince with your pragmatic approach to solving problems and your way of explaining technical matters simply.

We expect from you:

• Experience in the CRM field (Dynamics 365, Salesforce, Cobra CRM, or similar)
• A strong passion for new technologies, especially in the Microsoft environment.
• Enjoy sharing your knowledge with others, whether in knowledge base articles, blog posts, reference cases, LinkedIn posts, or elsewhere.
• A heart for our customers. You quickly understand their needs, find pragmatic solutions, and know how to implement them technically.
• Motivated to learn new things and grow personally.
• IT background and/or a (technical) university degree in business informatics or computer science.
• Interested in a workload of 80-100%, with the main workplace optionally in Bern, Zurich, or Basel.

If this sounds interesting to you and you have experience as a consultant and with CRM systems, then we should talk. These are very exciting times to join isolutions on board!

Application Process

What does the application process look like?

Benefits

isolutions - the way we are and work

Long live team spirit

We work with and for each other. Everyone takes responsibility independently and supports through their personality and skills. There is always time for a ping pong tournament or an after-work beer. #teamwork

Work-life balance, home office and workation

How do you like to work? We believe in a hybrid model for maximum efficiency, so you can work flexibly with us. Want to combine work and holidays sometimes? Whether in the isolutions office, from home, or on workation - we make it possible. Because a healthy work-life balance is important to us! #wecareaboutyou

Central location

All our locations - Bern, Zurich, Basel and Barcelona - offer a central location. So you are always well connected and can get from A to B quickly. #stayconnected #whereeveryouare

Flat hierarchies, open feedback and corporate culture

We believe in the skills and abilities of every employee. With us, you don’t climb a career ladder - specialist and leadership skills are equally recognised and promoted. You can contribute and make a difference. Exchange, open communication and feedback are part of the corporate culture and actively lived. We achieve our successes together. #bettertogether

Events are in our DNA

Those who work must also be rewarded! We start the year with an annual kickoff, enjoy a relaxed summer party, and round off the year with a big Christmas party. We also celebrate successes throughout the year: quarterly parties, happenings and get-togethers happen regularly - with the team and customers. #celebratingsuccessestogether #morefuntogether

For the sake of the environment

Thanks to our central locations, our employees can easily travel by public transport. We support all employees’ commute with a half-fare travelcard. Business trips are, of course, fully covered. #travelandwork

Employee support and development

We don’t just shape the future of our customers, development opportunities are also available to our employees - individually and tailored to personal needs. #shapeyourcareer

Holidays can also be extended

Because we want our employees to have rest, you get 27 days of holiday at isolutions! Are you keen to travel and want even more holidays? No problem! At isolutions, you can buy up to 1 month of additional holiday! #chargeyourbatteries

+ 1 week Corporate Social Responsibility

Give back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give each employee an additional week of holiday for social engagement. #getengaged #socialresponsibility #charity

Talking together

Every Monday we start the week together. Our CEO leads the week in, employees inspire with their stories and successes are celebrated together. Breakfast is always provided. #mondayslikethis

Contact

Get in touch for a chat.

André Meier

Head of Project Management