Emil Frey AG

Altendorf

Customer Service Advisor Mercedes-Benz

About the job

What you should know about us

The Emil Frey Group is not only a Swiss family business with over 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation and customer orientation are the pillars of the company. The focus of activities lies on the import of car brands, the operation of garages, the logistics of spare parts and accessories, as well as the provision of financial services.   The Emil Frey AG Altendorf is an official sales and service partner of the brands Mercedes-Benz, Opel and Suzuki and has a body shop and a spare parts warehouse.

Customer Service Advisor Mercedes-Benz

Your tasks

  • Competent support and advice for our customers in the service process
  • Acceptance of repair and service orders as well as preparation of cost estimates
  • Scheduling of workshop orders
  • Mutual assistance with Customer Service Advisors Opel & Suzuki
  • Ensuring smooth communication between customers and workshop
  • Active sale of service offerings, accessories and additional offers
  • Processing of warranty and goodwill claims according to manufacturer specifications
  • Invoicing and vehicle handover with professional explanation of the work carried out
  • Maintenance and expansion of long-term customer relationships

Your profile

  • Completed basic technical training in the automotive industry (e.g. automotive mechatronics technician EFZ)
  • Further training as a customer service advisor is an advantage
  • Professional experience in customer service or a comparable function
  • Strong customer and service orientation with a professional appearance
  • Very good German skills in spoken and written form; additional languages are an advantage
  • Driving licence category B

What we offer you

You will find a new challenge with exciting tasks and much more:
  • Numerous discounts (new and used cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels and much more)
  • Your own attractive pension fund as an independent pension institution
  • A long-term corporate perspective
  • Individual training and development opportunities
  • At least 25 days of holiday

How you can contact us

Vanessa Aminger, Regional HR Manager, looks forward to receiving your complete application (including CV, references, etc.) via the link "Apply now!".   For reasons of better readability, the simultaneous use of the male, female and diverse forms (m/f/d) is omitted. Female and other gender identities are expressly included. Diversity also means for us that people work together in teams who achieve the best possible results through their uniqueness and differences. We are convinced that a diverse workforce, as well as an inclusive culture, enable us to realise our full potential.

Categories:

Bank / Economy, Back Office / Middle Office

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