CSS
Root
Team Leader Customer Service Centre Premium Care 80-100%
- 30 October 2026
- 80 – 100%
- Permanent position
- Root
About the job
Our Customer Service Centre (CSC) efficiently and competently answers over 250,000 telephone and written enquiries monthly. So you see: things are happening with us! To keep us on track, we need someone who enjoys tackling challenges and driving our mission forward. In this responsible leadership role, you can really get stuck in and create the conditions for your team to delight our customers every day with convincing service.
Team Leader Customer Service Centre Premium Care 80-100%
This is what your day looks like
- At the heart: You are responsible for the organisational and personnel management of a team in customer service.
- One Team: You lead and develop your employees clearly, reflectively and with coaching competence.
- You play a central role in recruiting new employees and support their onboarding.
- Together with your team, you identify which action in each customer contact creates the greatest added value. You combine customer needs, professional expertise and available data to derive and implement the appropriate Next Best Action.
- You analyse performance metrics daily and check the achievement of targets. In case of deviations, you take early action and lead your team to success.
- You look proactively beyond the immediate scope and take on additional tasks or project work in agreement with the regional manager.
This is what you bring
- First and foremost: You enjoy working with people and meet them openly, appreciatively and on equal terms. Your positive manner is contagious, you motivate your team and develop it purposefully.
- Ideally, you already have some leadership experience and further training in leadership.
- You lead clearly, reflectively and reliably and use your coaching competence purposefully to support employees in their development.
- Your solid practical experience in a dynamic work environment helps you in this role. Have you gained this experience in a customer service centre? Then this is definitely an advantage.
- You have an overview, see strategic connections and can challenge these with your colleagues.
- You have a high technical and digital affinity, with which you strengthen your team in the competent use of modern technologies and AI tools.
CSS Insurance
6037 Root / hybrid
6037 Root / hybrid
