Deputy Head of Office

Manage and organise conciliation cases: You examine, open and process conciliation requests, prepare orders, process negotiation results and organise conciliation hearings.

Provide legal advice: You advise a diverse and demanding clientele at the counter and on the phone on matters relating to tenancy law and provide procedural legal information.

Deputy role: You support the office management with various tasks such as initiating payments or preparing orders and act as their deputy.

Reception: You partly act as a contact person for clients at reception, triage their concerns and supervise conciliation hearings as part of the meeting service.

Experience: You have at least five years of professional experience in a similar environment and bring experience in dealing with demanding clients in a dynamic work environment. You are characterised by strong crisis competence and a confident, professional manner even in challenging situations. Experience in an advisory role is an advantage.

Personality: You work extremely precisely and purposefully, are very discreet and resilient. Your patient, helpful manner in the service of customers distinguishes you. In addition to your ability to work in a team, we expect flexibility.

Education: You have a commercial education, additional legal training as a paralegal or a comparable qualification that certifies you legal knowledge, ideally in tenancy law.

Language: Very good German skills, both spoken and written, are a prerequisite. Foreign language skills are an advantage.

The State Chancellery of Basel-Stadt is the staff unit of the Government Council and is attached to the Presidential Department. It supports the Government Council as required in its various tasks; it is also responsible for organising the events of the Government Council. Political rights, in particular the correct conduct of elections and votes, are also part of the State Chancellery's responsibilities. The commitment to the Government Council benefits politics and the public alike.

The Tenancy Law and Housing Protection Authority consists of the State Conciliation Office for Tenancy Disputes (SSM) and the State Office for Housing Protection (SSW). Administratively, the authority is attached to the State Chancellery of the Canton of Basel-Stadt. The SSM conducts conciliation proceedings in conflicts arising from the rental and lease of residential and commercial premises. The aim is to reach an agreement between the parties through dialogue and negotiation.