Basel

Head of IT Operations & Service Management

Responsibilities

Leadership and further development of the IT Operations & Service Management division with three teams
Ensuring a stable, secure and efficient operation of the responsible IT services
Responsibility for the ITSM platform, the further development of central processes as well as the management of major incidents and escalations
Responsibility for cost centre, budget as well as service provider and contract management
Ensuring the implementation of initiatives, projects and improvement measures within own area

Completed studies in computer science, business informatics or a comparable education or training
Several years of professional and leadership experience in a comparable role in IT operations, infrastructure or service management environment
Proven experience in managing a complex IT operation, especially in major incidents and escalations
Experience in the further development of processes, standards and collaboration in IT operations
Strong decision-making skills, structured working style and pronounced communication skills as well as very good German and English skills

Benefits: Discount on the travel offer ITS Coop Travel, 5 times the number of Superpoints in the supermarket, up to 20% discount on various insurance services, up to 20% discount in all formats of the Coop group
Employment conditions: Pension fund: 2/3 paid by Coop, attractive employment conditions and certified pay equality, home office
Working hours: 6 weeks holiday, flexible working time models
Further training: Over 600 internal training courses, support for external education and training
Sustainability: Commitment to people, animals and nature with over 400 actions
Communication: internal app for employees
Health: Update-Fitness: CHF 200 discount on the annual subscription, free participation in various company runs

COOP
Basel