Zürcher Kantonalbank und ihre Tochtergesellschaften
Zürich
First Level Support Specialist (m/f/d)
- 06 November 2026
- 100%
- Zürich
Job summary
Join the Client Lifecycle Management team in Zurich! Enjoy a dynamic work environment with plenty of growth opportunities.
Tasks
- Support users with 1st-level help for CRM core banking applications.
- Manage incidents by triaging and prioritizing for 2nd-level support.
- Assist in communication for releases, outages, and maintenance windows.
Skills
- Completed IT or banking education; experience in 1st-level support.
- Strong customer orientation with effective communication skills.
- Structured, solution-oriented approach and teamwork abilities.
Is this helpful?
About the job
80% - 100% | Product and Channel Management | Zurich | Experienced Professionals
The Client Lifecycle Management team is responsible for product management of customer relationships across all customer segments. To strengthen our team, we are looking for a person who handles all incoming enquiries regarding our CRM core banking applications and ensures a quick, straightforward solution. In a strategically important area of the bank, you support the stability and further development of the central sales processes and contribute with your solution-oriented approach to smooth operations.
Your Tasks
- Supporting users in 1st-level support for the CRM core banking applications developed by ZKB via ticket system, telephone and email
- Forwarding, triaging and prioritising incidents to 2nd-level support as well as monitoring completion and demanding sustainable solutions
- Advising and managing the authorisation and rights allocation system for applications in production and test environments
- Participating in the coordination and creation of communication regarding releases, disruptions, outages and maintenance windows
- Collaborating and contributing in other areas such as reorganisations, project work and testing of IT changes
Your Profile
- Completed training in IT, banking or a comparable qualification
- Several years of experience in 1st-level support or service desk, ideally in the banking or financial sector
- Good knowledge of handling applications, authorisation systems as well as test and production environments
- High service and customer orientation as well as experience in communication during incidents, releases and maintenance windows
- A structured, solution-oriented working style and strong communication skills in dealing with users and stakeholders
- Team-oriented, responsible and independent personality who keeps an overview even in hectic situations
- Very good German language skills, both spoken and written
Our Offer
- Motivated, team-oriented crew with high professional expertise who look forward to welcoming you
- Autonomous working style with a lot of personal responsibility and the opportunity to actively shape the further development of support in a dynamic environment
- You work closely with various people from different areas of Zürcher Kantonalbank
- Central, modern workplace in the lively Kreis 5 with excellent transport connections and the possibility to organise your work flexibly (hybrid)
- Diverse opportunities for personal and professional development, an employer who cares for and invests in its employees
- Comprehensive overall package, which besides an attractive base salary and variable remuneration offers many benefits and discounts – from A for pension provision to Z for ZVV bonus pass
Nimisha Kasamkattil
is happy to assist you.
Phone: 044 292 30 69
is happy to assist you.
Phone: 044 292 30 69
