A Sales & Customer Service Assistant

About the job

Founded in 1889, MAYE SA is one of the last great independent Valais wine estates, still in the hands of the founding families.

After a profound transformation in recent years, MAYE is entering a new era: the House will soon move its headquarters to the exceptional site currently occupied by the Régence Balavaud in Vétroz. By 2027, it will be located at the heart of its historic domain, the legendary Clos de Balavaud, where it will welcome its customers in a unique and timeless setting, offering playful and unforgettable experiences.

Thanks to agile professional teams with complementary talents and skills, MAYE continues to innovate by combining tradition and modernity, while prioritising sustainable, responsible, and long-term development.

In this attractive setting and exciting, demanding context, we are looking to complete our teams with:

A Sales & Customer Service Assistant

80 to 100%

Your challenge

Reporting to the Finance & HR Manager and the Marketing Manager, you are the voice and face of MAYE to our customers. You receive and process orders (phone, e-shop, e-mail, mail), advise, inform and sell professionally, ensuring that every customer contact is easy and well cared for.

You rigorously manage sales administration, from order to invoicing: entering orders into the ERP and coordinating with our logistics providers, invoicing, updating prices and customer data, managing promotions and flash sales, various reconciliations, as well as debtor follow-up in liaison with our salespeople. You also support our external sales team.

Beyond these main tasks, you support the marketing team – updating the catalogue, brochure and order form, listings for our mailings, monitoring the e-shop and promotional material stocks – and coordinate our tastings and in-store events from A to Z. Occasionally, you reinforce the shop team during events or the grape harvest.

Your profile

Holder of a commercial apprenticeship certificate (CFC), a professional maturity certificate, a business school diploma, a Bachelor in tourism, or equivalent training, you have at least 5 years’ experience in a similar role, ideally gained within a training company in the beverage or fast-moving consumer goods (FMCG) sector. A federal sales specialist diploma or similar training is an asset; training or practical experience related to the wine world would be a plus.

Comfortable with common IT tools (Office suite), you are used to working with an ERP/CRM – knowledge of Business Central is an asset – and are open to using artificial intelligence to improve efficiency. Your French spelling is reliable.

Customer-oriented, welcoming and friendly – including on the phone – you enjoy contact and always seek solutions. Precise, quick and efficient, you get it right the first time, have a sense of coordination and keep calm when the pace quickens. Autonomous, proactive and versatile, you appreciate teamwork, challenges and change.

Your mother tongue is French or German and you speak the other language fluently; English is a plus. You have a genuine affinity for the world of wine. The idea of joining a historic family House, currently undergoing transformation, excites you.

We offer you

The opportunity to join a reputable, independent company in full renewal and to contribute fully to its influence. Autonomy in your tasks and a unique challenge in a fascinating field. A dynamic, agile team and short, fast decision-making paths. A working environment on an exceptional site, open, close to nature and easily accessible. Modern and attractive employment conditions.

Your next steps

Do you recognise yourself in this announcement and wish to share your motivation and talents with us? We look forward to meeting you.

Please send us your complete application file (CV, cover letter, work certificates) exclusively via the jobup.ch platform without delay.