IT Technician / Helpdesk (M/F)

As a Swiss Romande IT service company, we bring experience and expertise to private and public organisations. As part of our development and to strengthen our team, we are looking for a:

IT Technician / Helpdesk (M/F)

MAIN ACTIVITY:

Administrative Support:

• Answer incoming telephone calls.
• Manage and process emails, ensuring a prompt and courteous response.

Level 1 IT Technical Support:

• Provide first-level support for users.
• Open, manage and track support tickets in the provided tool.
• Coordinate with internal teams to ensure rapid resolution of incidents and requests.
• Follow up on tickets, ensuring users are informed of progress.
• Create regular reports on open, closed and pending tickets for performance monitoring.
• Assist in the preparation and presentation of regular reports on open, closed and pending tickets.

PROFESSIONAL EXPERIENCE:

• Minimum 2 years’ experience in a similar role, ideally in an IT environment.
• Proven experience managing calls and emails in a professional context.
• Experience supporting and assisting users with patience and professionalism.
• Excellent writing skills.
• Comfortable with Excel for reporting and Outlook for coordinating support cases.

EDUCATION AND CERTIFICATIONS:

• Federal VET Diploma (CFC) in IT or equivalent.

LANGUAGES:

• French
• German B1/B2 (an asset)

CONDITIONS:

• Residence in Switzerland
• On-site work