Customer Portfolio Manager Business Customers 80-100%

About the job

We create energy advantages.

We, EKT Energie AG (part of the EKT Group), do not simply sell energy – we support our customers in making the optimal decisions for them in the energy market. We accompany energy suppliers, industrial companies and SMEs with personal advice, intelligent procurement strategies and digital solutions. 

Because companies today need more than just an electricity supplier: they need a partner who understands the energy market, recognises opportunities and makes the right decisions together with them. That is exactly why we are looking for you – to expand our long-term customer relationships and further develop our services.

Customer Portfolio Manager Business Customers 80-100%

As a Customer Portfolio Manager, you will accompany our business customers in the long term in managing their energy portfolio. The individual goals, needs and risk preferences of our customers are at the centre. You create transparency, advise on strategic and tactical decisions and connect the customer perspective with our energy industry expertise.

What you will achieve

• Accompany customer portfolios: You look after business customers from the segments of energy suppliers, industry and SMEs and take long-term responsibility for the customer relationship.
• Understand needs and goals: Together with our customers, you analyse their requirements regarding costs, planning security, risk and flexibility and translate these into a clear mandate.
• Develop portfolio strategies: Together with our specialists, you develop and review individual procurement and portfolio strategies.
• Support decisions: You explain market developments, portfolio and risk situations and support our customers in making well-founded decisions.
• Create transparency: You regularly discuss portfolio development, risks and target achievement with your customers and make complex energy industry contexts understandable.
• Develop customer relationships: You build long-term and partnership-based relationships, recognise changing needs and specifically develop the collaboration further.
• Shape solutions: You actively bring customer needs and market experiences into the further development of our services and digital customer solutions.
• Design contracts and conditions: You conduct contract and price negotiations and economically develop existing customer relationships.

What you bring

• Commercial or technical basic training with business management further education or a completed degree in business administration, energy management or a comparable field.
• Several years of experience in advising and supporting demanding business customers, ideally in the energy sector, financial environment or a comparable consultancy-intensive B2B business.
• Strong interest in energy markets, portfolio management as well as economic and financial contexts.
• Ability to analyse complex issues and prepare them in a way that is understandable and decision-oriented for customers.
• Enjoyment of long-term advice and building trusting customer relationships.
• Independent, structured and responsible working style.
• Strong communication and consulting skills as well as enjoyment of interdisciplinary collaboration.
• Confident handling of digital tools and CRM systems.

Your role with us

You are the central contact person for your customers regarding their energy portfolio. You work closely with our specialists from portfolio management, risk management, energy data and operational implementation.

Your goal is not the individual energy contract, but the long-term successful management of the customer relationship and the consistent alignment of the energy portfolio with the customer’s goals.

What you can expect from us

• Exciting role with a lot of personal responsibility and direct customer contact.
• Opportunity to actively shape the energy future together with our customers.
• Motivated and collegial team with short decision-making paths.
• Flexible working hours and home office option.
• Attractive workplace in Arbon directly on Lake Constance.
• Modern and ergonomic workstations.
• Promotion of training and further education.
• Attractive fringe benefits and good social benefits.

We look forward to your application.

Please send your complete application documents to personal@ekt.ch .