Fehlmann AG
Seon
Head of Customer Service
- 11 September 2026
- 100%
- Permanent position
- Seon
Job summary
Join FEHLMANN AG, a leader in high-quality machine tools. This is a great chance to work in a dynamic environment with excellent benefits.
Tasks
- Lead and manage the customer service department effectively.
- Ensure customer satisfaction and the service organization's success.
- Support service technician deployment and oversee service reports.
Skills
- Technical training as a mechanic or electrician with business background.
- Decisive, customer-oriented leadership with industry experience.
- Strong communication skills in German and good French proficiency.
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About the job
Head of Customer Service
FEHLMANN AG develops, produces and distributes high-quality machine tools worldwide, which are highly recognised globally in the field of precision milling and drilling.
For the management of our Customer Service department, we are looking for an experienced, motivated and entrepreneurial Head of Customer Service
Your tasks:
- Overall responsibility for the customer service area, organisational and operational leadership of an experienced and efficient team
- Responsibility for the sustainable success of the service organisation and ensuring customer satisfaction
- Support in the deployment planning of service technicians
- Control of service reports, decision and control of billing to the customer
- Contact person for all customer concerns in customer service
You bring with you:
- Technical basic training as a polymechanic or automation technician with commercial further training
- Decisive and customer-oriented leadership personality with good manners and experience in a comparable position within the machine industry
- Structured way of working, reliable, knows how to set priorities correctly
- Confident correspondence in German and good communication skills in French, additional foreign languages such as English and/or Italian are an advantage
Our services:
- We guarantee you thorough introduction and support in the task by long-standing and very competent team members.
- Interesting, varied and responsible activity
- Modern equipped workplace
- Attractive employment conditions
Have we aroused your interest? Then we look forward to receiving your application by e-mail to our Head of HR, Mr Oliver Bärtschi, oliver.baertschi[at]fehlmann.com.
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