Bechtle Suisse SA
Genève
Windows Support Specialist N2/N3 (m/f/d)
- 31 July 2026
- 100%
- Permanent position
- Genève
About the job
Be your best with Bechtle
With more than 16,000 employees, we are one of the most successful IT companies and market leaders in our sector.The combination of direct sales of IT products and a comprehensive range of services offered by various IT service companies makes us a strong and future-proof ("zukunftsstark") IT partner for medium-sized companies, large groups, and the public sector. We are at home throughout Europe and always close to you.
Windows Support Specialist N2/N3 (m/f/d)
Be your best with bechtle
For one of our banking clients based in Geneva, we are looking for a Windows Support Specialist N2/N3 (m/f/d) responsible for handling complex incidents, user support, and continuous improvement of work environments.
Your mission
- Diagnose and resolve level 2 and 3 incidents related to Windows environments, office and business applications, as well as occasionally macOS, iOS, and Android devices.
- Conduct in-depth technical investigations, analyse logs and system performance, identify root causes, and test corrective solutions.
- Handle and track incidents and requests received via Jira, Microsoft Teams, and telephone until full resolution and user validation.
- Perform daily operational checks, document results, and implement necessary corrective actions.
- Contribute to the continuous improvement of support, documentation, and processes, while respecting change management procedures, administrative requirements, and coverage rotation from 7:30 am to 6:00 pm.
Your profile
- Proven experience in level 2 and 3 IT support roles, with in-depth expertise in Windows environments.
- Proficiency with diagnostic tools such as Wireshark, Procmon, or Fiddler, as well as PowerShell and version control tools like Git.
- Good understanding of VDI environments under VMware, Workspace ONE and Microsoft Intune solutions, as well as network concepts related to DNS, routing, and firewalls.
- Excellent analytical skills, autonomy, service orientation, and ability to communicate effectively with users and technical teams.
- Residence in Switzerland or willingness to relocate there before starting the position.
Our offer
- Attractive working conditions: 6 weeks of holiday per year and an appealing pension plan
- Development and enhancement of potential: wide range of professional and personal training offered by the Bechtle Academy
- Diversity: interesting and varied tasks in a forward-looking sector
Job number: MGGGP107
Oksana Dumont | +41 22 308 85 00 |
Bechtle Switzerland Ltd
Bechtle Switzerland Ltd has certified expertise in strategic areas: IT Infrastructure, Virtualisation, Information Management, Managed Services, Skills Management, Data & Analytics, Printing Solutions, and E-Commerce. Thanks to these skills and strong, sustainable partnerships with key market players, we offer a modular and perfectly coherent range of products and services to cover all our clients’ needs. Our proximity, our global vision of infrastructure and project management make us a key market player. Our 1000 motivated employees are our best assets to ensure speed, flexibility, and expertise.
