Service Advisor (m/f/d), 100%

About the job

Scania takes responsibility with the aim of advancing the development of sustainable transport systems and creating mobility solutions that are better for society, the environment, and business. We set milestones in the transition to a sustainable transport system. Where others see problems, Scania sees solutions.

Our customers share this attitude. To meet this demand, we need active support – become a part of it. To complement our team in Chur we are looking for a

Service Advisor (m/f/d), 100%

As a Service Advisor, you are the business card of our company – a solution-oriented doer on whom our customers can rely.

Your task:

You are responsible for order acceptance and recording, preparing quotations, and arranging appointments with our customers. Workshop and maintenance planning also fall within your area of responsibility. In cooperation with our workshop, you ensure a timely and high-quality service. You competently advise our customers and offer them needs-oriented service and maintenance solutions according to our standards. As an experienced professional, you receive customer concerns and independently develop appropriate solution proposals. You also proactively sell service and additional services that are beneficial for all parties. Thanks to your professional experience in the industry, you navigate confidently through the common key figures, verify the completed orders, and forward them immediately to the billing department.

We offer you:

• A premium-class product
• Up to 80% cost contribution for job-specific training and further education
• 100% continued salary payment in case of illness or accident for 2 years
• 100% continued salary payment during paternity leave
• Versatile training offers (internal/external)
• Uncomplicated informal culture at all levels
• Possibility for unpaid leave
• 5 weeks holiday
• No company holidays
• Flexible pension planning in the form of selectable savings plans

You offer us:

• Passion for the product and industry
• Technical vocational training is a must
• Customer service advisor certificate or comparable qualification such as the "Certified Customer Service Advisor", or willingness to obtain it
• Professional experience as a mechanic/service advisor in the truck sector is an advantage
• Good DMS and MS Office user skills
• Enjoyment in selling products and services
• Local language proficiency in spoken and written form is a must

For questions about the content of the position and the environment, our operations manager, Mr Andi
Ryffel, Tel. No. +41 81 286 91 91*, will be happy to assist you. We do not accept offers from recruitment agencies for this recruitment.