Watchmaker Boutique Geneva

About the job

The company

The Swiss flag's cross, proudly featured in the logo, symbolises the quality and reliability that Tissot has demonstrated since 1853. True to its motto "Innovators by tradition", Tissot makes excellence accessible in over 160 countries, focusing on special materials, advanced functionalities, and refined design.

Job description

In view of the upcoming opening of our new boutique in Geneva, we are looking for a Watchmaker.

As a true technical reference, you contribute to offering a customer experience by ensuring quality after-sales service and actively supporting the sales team.

Your main tasks will be as follows:

After-sales service and technical expertise

• Diagnose watches brought into the boutique and perform quick services (water resistance, battery changes);
• Carry out immediate interventions at the time of sale (adjustment and strap changes);
• Provide technical support to the boutique sales team;
• Maintain stock watches;
• Manage reception and transfers of after-sales service to service centres;
• Ensure follow-up of repairs and proactive communication with customers;
• Maintain technical equipment and manage component stocks.

Customer experience & retail support

• Welcome, advise and assist customers in case of absence or high footfall;
• Open and close the till and the boutique;
• Ensure an active presence during events.

Profile

• Open personality, with excellent interpersonal skills;
• Flexibility, versatility and availability;
• Team spirit and sense of collaboration;
• Solution-oriented and customer service minded;
• Organisation, rigour and precision.

Professional requirements

• Watchmaker CFC or experience as a boutique technician;
• Comfortable with IT tools;
• Good understanding of after-sales processes and watchmaking quality standards.

Languages

• Fluency in French and English;
• Any other language is an asset.

Company address

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