yellowshark
Olten
Team Leader: IT Service Desk
- 08 September 2026
- 100%
- Permanent position
- CHF 110 000 - 115 000 /year
- 4600 Olten
About the job
yellowshark AG is an established personnel service provider with a strong client portfolio throughout the German-speaking part of Switzerland. Our specialised consultants ensure the best possible match between talents and companies with a high standard of quality. Benefit from our broad network and exciting career opportunities with sustainable prospects.
- You are responsible for 1st-level support and ensure efficient, solution-oriented handling of faults and enquiries
- You continuously develop our service desk processes, service catalogue, and ticketing system, ensuring a consistent understanding of service
- You automate and standardise operational procedures, including device provisioning and software distribution
- You analyse service KPIs, derive optimisation measures, and ensure the continuous development of our services
- You work closely with internal IT specialist teams and external partners, ensuring efficient collaboration across all locations
- You have experience in optimising service processes and working with ticketing systems, ideally following ITIL
- You enjoy developing teams, promoting employees, and establishing a service-oriented culture
- You can communicate complex technical topics clearly and bring both a strategic perspective and a hands-on mentality
- You are strong in communication and actively promote collaboration with various stakeholders and locations
- You have a qualification in computer science and ideally have further training in IT service management (e.g., ITIL)
Stand out, make an impression, and shape your success with us. Your future is our motivation!
Responsibilities
- You lead and develop the cross-location service desk team in Aarau, Zurich & St. Gallen, ensuring high service quality and effective collaboration- You are responsible for 1st-level support and ensure efficient, solution-oriented handling of faults and enquiries
- You continuously develop our service desk processes, service catalogue, and ticketing system, ensuring a consistent understanding of service
- You automate and standardise operational procedures, including device provisioning and software distribution
- You analyse service KPIs, derive optimisation measures, and ensure the continuous development of our services
- You work closely with internal IT specialist teams and external partners, ensuring efficient collaboration across all locations
Profile
- You bring several years of experience in service desk or IT support and have already gained leadership experience- You have experience in optimising service processes and working with ticketing systems, ideally following ITIL
- You enjoy developing teams, promoting employees, and establishing a service-oriented culture
- You can communicate complex technical topics clearly and bring both a strategic perspective and a hands-on mentality
- You are strong in communication and actively promote collaboration with various stakeholders and locations
- You have a qualification in computer science and ideally have further training in IT service management (e.g., ITIL)
Additional Information
Our approach is based on a comprehensive review of your documents, so we rely on the completeness of your dossier (CV with photo, references, diplomas). If suitable, we will try to explore your prospects in more detail during an interview to also offer further job opportunities.Stand out, make an impression, and shape your success with us. Your future is our motivation!
