Energie Wasser Bern
Bern
Senior ICT Service Manager with Focus on Change and Incident Management 80 - 100%
- 28 August 2026
- 80 – 100%
- Bern
Job summary
Join our dynamic team where your expertise truly shines. Here, you can make a real impact!
Tasks
- Plan and develop ICT Change/Incident Management processes.
- Assess change requests for impact and resource needs.
- Monitor service restoration and coordinate with service owners.
Skills
- IT education, ideally with experience in service management.
- Strong knowledge of ITIL principles and proactive mindset.
- Excellent communication skills in German with a team-oriented approach.
Is this helpful?
About the job
In your field, no one can outdo you quickly. You are a professional through and through. No wonder, you could take your next career step with one of the big players or an SME. But with us, you can really make an impact. We are big enough for the really exciting projects. And small enough for you to contribute yourself and your ideas and make a difference. Will you join us?
These are your tasks
- Plan, control and further develop ICT change and incident management processes according to ITIL v4 and the requirements of the ICT organisation
- Assess change requests regarding impact, risk, resource requirements and dependencies and create them for the critical energy infrastructure
- Approve change inputs and prioritisation of critical incidents and coordinate with the service owner
- Monitor the restoration of services
- Ensure interfaces to release, configuration and service continuity processes
- Analyse key figures on change performance such as success rate or unplanned downtime and continuously optimise processes
- Create management reports
This is what sets you apart
- Training as an ICT specialist EFZ, degree in computer science at HF/FH level, business informatics or comparable qualification
- Several years of experience in IT service management, ideally as a change manager in a critical infrastructure or regulated environment
- Sound knowledge of ITIL, certification an advantage
- Independent, analytical, structured and quality-oriented way of working
- Proactive personality with the ability to drive topics forward and align different stakeholders to common goals
- High service orientation and social skills as well as enjoyment of working in interdisciplinary teams
- Confident oral and written communication in German
Do you have questions?
Your new manager, Jasmin Bühler, looks forward to your application. Thank you for using our online application. It is simple, fast and also without a personal login. If you have any questions beforehand, just call Jasmin: 031 321 38 97.
About us
Our strategy can be summed up well: We supply Bern with energy and water – safely and sustainably. There is plenty to do. And we have big plans. For that, we need you. People with the ambition to make a difference and the desire to reach the goal together as a team. So that our Bern remains a great place to live.
