Key Account e-Commerce Manager

About the job

Job Details

• Contract type:
• Permanent / Full-time
• Start date:
• 04.01.2027
• Country / City:
• Switzerland / Zurich
• Company:
• Beiersdorf AG
• Department:
• Sales

At Beiersdorf, we believe that you can make a difference!

Do you want variety, quick decision-making processes, and to take on responsibility to continuously develop yourself, our customers, and brands? To work daily not only with the most popular products in the Swiss cosmetics market but also to continue writing our success story for Swiss consumers and Swiss retail? All this within a corporate culture where #OneTeam and performance go hand in hand.

You can expect the full spectrum of eCommerce and Key Account Management in one of the most dynamic FMCG environments in Switzerland.

Strategy

• You are responsible for the local eCommerce strategy in alignment with our global and regional strategy

• Development and implementation of the customer strategy considering our corporate strategy and the strategic orientation of the eKey Accounts (Pure Players and Omnichannels)

• Identification of strategic growth opportunities and taking on customer projects to drive sustainable change together

Customer Management

• You bear overall responsibility for the eKey Accounts regarding maximising sales, profitability, and content scores through the best possible activation of sales growth drivers (listing, pricing, promotion, marketing, visibility, etc.)

• Monthly sales planning, commenting on content scores, and continuous customer, market, and potential analyses of your customers based on relevant KPIs vs. business plan, as well as identifying additional growth opportunities or necessary corrective measures

• Close cross-functional collaboration with marketing around the development of online media assets, content pages, media redirection, campaign evaluation, data quality, etc.

• Operational tasks such as preparing offers, maintaining assortment lists, sell-out data, etc.

• Building trustworthy and strong customer relationships with all relevant stakeholders

• Leading external negotiations and ensuring the implementation of negotiation results and customer plans

• Close cross-functional collaboration with marketing, controlling, supply chain, and other functions as well as cross-border, especially with Germany (dotted-line organisation), by actively contributing the local customer, shopper, and market perspective.

• Voice of eCom in the local organisation

• Exceptional team player with an entrepreneurial mindset and assertiveness

• At least 3-5 years of eCommerce experience with a proven track record, ideally in the FMCG sector and/or Swiss retail

• Strong affinity for data-driven projects, reviews, and optimisation of existing processes

• Initial experience in performance marketing/retail media

• Strong analytical and conceptual skills as well as experience with common tools such as Nielsen and MS Office (especially Excel)

• Passion for direct customer contact, reliability, and negotiation skills

• Fluent German and English, ideally French skills

• University degree