Reservation & Service Centre Agent (all genders)

You are an organisational talent with a passion for hospitality and want to work at our digital reception? Then we are looking for you as an experienced professional for our hotel reservation!

• You process and monitor all incoming reservation requests by phone, email, via OTA platforms and direct bookings.
• You coordinate between our digital reception with our partner businesses as well as our internal housekeeping and commercial team to ensure smooth guest service.
• You enter reservations accurately, update and check them in the hotel's Property Management System (PMS).
• You monitor room availability and group allocations.
• You handle guest complaints related to reservations and resolve issues professionally and promptly.
• You process complex written enquiries and special cases.
• You support our guests by phone with check-in problems.

• You have completed training as a commercial clerk EFZ in the hotel-gastro-tourism sector or as a hotel communication specialist EFZ.
• You have initial experience in hotel reservation.
• You have knowledge of hotel reservation systems (e.g. Apaleo or similar PMS).
• You are familiar with Microsoft Office as well as working with OTA extranets such as Booking.com or Expedia.
• You impress with a professional telephone manner and a strong sense of genuine hospitality – even without direct contact.
• You bring flexibility and willingness to work outside regular hours and on weekends.
• Very good German and English skills are a matter of course for you; additional foreign language skills are an advantage.

• Attractive employee and Family & Friends rate - treat yourself or your loved ones to a little break
• Exclusive discounts via Brands for Employees
• Free use of our fit & well offers - stay healthy and relaxed, right here with us
• Unlimited free drinks – water, tea and coffee are available to you at any time.
• Loyalty pays off: We reward you with recruitment and length-of-service bonuses
• Individual training and development opportunities - we support you in developing your talents

Apply now - we look forward to meeting you!