yellowshark
Grenchen
IT Support Specialist (m/f) 80-100%
- 31 August 2026
- 80 – 100%
- Permanent position
- CHF 80 000 - 95 000 /year
- 2540 Grenchen
About the job
yellowshark AG is a leading partner for specialised personnel services. With a clear focus on quality and tailored solutions, we successfully connect qualified professionals and companies. Our goal is not only to meet demand but also to foster long-term partnerships and ensure the highest satisfaction for all parties involved.
- You handle enquiries and incidents in first- and second-level support, analyse technical problems, and systematically forward more complex cases to the development department.
- You reproduce error cases in test environments, make configuration changes, and use your knowledge to create database queries and ensure data quality.
- You develop and implement process improvements, apply automations, and thus continuously increase efficiency in support.
- You take on your own projects, work closely with other teams, and assist with the introduction of new system functions and test runs.
- You have a strong interest in combining technical and organisational challenges and wish to further develop your knowledge in databases and automation.
- You are characterised by an analytical mindset, can approach complex problems in a structured way, and find practical solutions.
- You are communicative, customer-oriented, and enjoy working directly with customers to professionally resolve their concerns.
- You bring a positive, solution-focused attitude and appreciate working in a dynamic team.
- A modern company with flat hierarchies and a culture of collaboration and innovation.
- Extensive training and development opportunities to achieve your professional goals.
- Attractive employment conditions tailored to your individual needs.
Responsibilities
- You actively support customers in the use and optimisation of software solutions deployed in public institutions and companies.- You handle enquiries and incidents in first- and second-level support, analyse technical problems, and systematically forward more complex cases to the development department.
- You reproduce error cases in test environments, make configuration changes, and use your knowledge to create database queries and ensure data quality.
- You develop and implement process improvements, apply automations, and thus continuously increase efficiency in support.
- You take on your own projects, work closely with other teams, and assist with the introduction of new system functions and test runs.
Profile
- You have completed training in the IT field or hold an equivalent technical qualification and have gained initial professional experience in supporting software applications.- You have a strong interest in combining technical and organisational challenges and wish to further develop your knowledge in databases and automation.
- You are characterised by an analytical mindset, can approach complex problems in a structured way, and find practical solutions.
- You are communicative, customer-oriented, and enjoy working directly with customers to professionally resolve their concerns.
- You bring a positive, solution-focused attitude and appreciate working in a dynamic team.
Additional Information
- A varied position where you take responsibility and can further develop your skills in an exciting environment.- A modern company with flat hierarchies and a culture of collaboration and innovation.
- Extensive training and development opportunities to achieve your professional goals.
- Attractive employment conditions tailored to your individual needs.
