Team Leader: Telephone Customer Service (a) 80 - 100 %

About the job

• you will build our new "Inbound Customer Service" area and develop it into a high-performance organisation
• you will recruit, lead and develop a new inbound team with the aim of providing the best subscription customer service in Switzerland
• you will be responsible for establishing processes, organisation, reporting and all control instruments for an efficient and outstanding quality operation
• you will implement modern technologies and consistently drive the use of automation, AI and data-based decision-making
• you will analyse relevant KPIs, derive optimisation measures and continuously develop our customer service
• you will work closely with internal stakeholders and significantly shape the future direction of our customer service

• you have experience in building and leading inbound call centre or customer service organisations
• you have proven success in developing teams, processes and excellent service quality
• you confidently use modern customer service technologies and have experience with automation, AI and data-driven performance management
• you are an inspiring leader who motivates employees and builds high-performing teams. Ideally, you already have leadership training
• you speak Swiss German and have strong communication skills
• you think analytically, make decisions based on key figures and consistently implement changes
• you are committed to establishing the best subscription customer service in Switzerland with your team

Sarah Hasler
Talent Acquisition Manager
career@chmedia.ch
We do not accept applications from recruitment agencies for this position.