Luzern
Service Desk Specialist (m/f/d)
- 25 August 2026
- 100%
- Permanent position
- French (Intermediate), Italian (Intermediate), German (Fluent)
- Luzern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Service Desk Specialist (m/f/d)
Printers, copiers, document management – sounds like routine? Far from it. Our Rocken partner is a leader in output management, combining technical excellence with well-thought-out service solutions. From SMEs to large corporations, complex printing and document processes are managed holistically. The range of services extends from needs analysis through system installation to comprehensive maintenance and support services. As a partner of a global technology leader, innovative systems for office environments and professional digital printing are marketed. The in-house service organisation guarantees efficient, smooth operation. Customer proximity is paramount here: individual support, customised solutions, and reliability are central. Ready to work in an environment where technology meets genuine service? Then our Rocken partner looks forward to your application.Role:
In this role, as a Service Desk employee, you take responsibility for the professional receipt and handling of enquiries related to IT services. You support users with problems, faults, and questions, analyse their concerns, and ensure an efficient solution or forwarding. You work in a structured manner with ticket systems, document your steps comprehensively, and thus contribute to the continuous improvement of service quality. Through your service-oriented and precise working style, you ensure that enquiries are answered quickly, reliably, and customer-focused. As a professional, you already bring solid experience in IT support and apply it purposefully to ensure stable and user-friendly services.
Responsibilities:
- You are the central point of contact for our customers and support them with enquiries as well as troubleshooting our software and hardware solutions
- In this role, you receive fault reports, enquiries, and consumable orders by phone, email, or automated reporting
- As a Service Desk employee, you record, process, and forward orders and tickets in the ERP and ticket system
- You carefully maintain customer and device master data in the respective systems
- In this role, you actively contribute ideas to improve our service processes
- As a Service Desk employee, you document procedures and technical know-how clearly and comprehensibly
Qualifications:
- You have completed training as a commercial clerk EFZ and are enthusiastic about IT
- You bring initial experience in customer service, call centre, or help desk
- You handle ERP and ticketing systems reliably and are ready for assignments on the telephone hotline
- You have a strong flair for telephone support and a clear IT affinity
- You have impeccable German language skills in spoken and written form as well as Italian and/or French at least at B1 level; English is an advantage
- You maintain a positive, calm, and solution-oriented attitude even in hectic situations
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Lucerne
Contact
Muqsit Bebou,
+41443852834
