Head of IT Operations Management (m/f/d)

You lead and transform our organisational unit IT Operations Management (ITOM). Together with your team, you ensure Major Incident Management, 7x24h operational monitoring, and the control of business-critical processing networks of the bank. In a complex enterprise IT landscape within the highly regulated banking environment, you develop the team with technical foresight and pragmatism from a traditional process organisation into a modern, engineering-oriented IT Operations hub. You drive automation and observability forward, establish modern post-mortem and learning cultures, and prepare operational operations for the future.

• Overall Operational Responsibility & Stability: Ensuring 7x24h operations (OCC), Major Incident Management, error-free execution of business-critical job networks, and support during hypercare phases.
• Team Leadership & Responsibility: You take the existing team of around 15 employees on the journey – you specifically promote technical understanding, strengthen personal responsibility, and gradually transform manual workflows into automated, data-driven processes.
• Engineering Mindset & Toil Reduction: You identify recurring manual tasks and drive standardisation and runbook automation together with your team to noticeably minimise operational friction losses.
• Blameless Post-Mortems & Resilience: Establishing a modern error and learning culture in problem management. Causes are not only documented but systematically understood and sustainably resolved in cooperation with the engineering teams.
• Collaboration on Equal Terms: As the most important operational partner and "power user," you formulate clear requirements for software development as well as platform, cloud, and observability teams and speak their technical language.
• Process Evolution: Continuous development and optimisation of ITSM and operational processes to increase stability, efficiency, and service quality.

• Solid Technical Background: Education or degree in computer science/business informatics (or comparable practical experience) with a solid understanding of modern IT architectures, platforms, software development, and automation principles. We expect proven experience in operating complex enterprise IT landscapes (mission-critical systems, high availability, ITSM processes).
• Empathetic Leadership & Change Competence: Experience in leading and especially developing IT operations teams of more than 10 employees. You enjoy introducing employees with different experience backgrounds to new methods and technologies.
• Resilience & Communication Skills: Confident appearance during major incidents with audience-appropriate communication – from engineers to top management.
• Modern Operations & SRE Pragmatism: Practical knowledge in incident and problem management, combined with an understanding of SRE principles (toil reduction, development towards observability, blameless post-mortems).
• Industry Understanding: Experience in regulated environments (preferably financial services) and understanding of business-critical core banking processes.
• Language Skills: Very good German skills in spoken and written form; English skills are an advantage.

• Culture of continuous development – technically, professionally, and personally
• Exciting and diverse range of tasks with many networking opportunities
• Your career is important to us as an employer, and therefore we support and accompany you on your path
• You can organise your work flexibly in agreement with your team (e.g. mobile working, flexible working hours, etc.)
• Central, modern, and attractive workplace in the Zurich economic area
• Comprehensive package with attractive base salary, variable remuneration, and diverse benefits (e.g. sports offers, leisure activities, childcare, contribution to health insurance premiums)