Specialist Retail & B2B - Customer Operations

About the job

Are you passionate about customer service? Do you have a good knack for numbers and amounts? Would you like to contribute to excellent, long-term relationships with our business customers?

Then this position is just right for you! Join our dynamic Retail & B2B team in the Customer Operations area as a Specialist Retail & B2B and help provide our business customers with high-quality service.

What to expect:

• Support for our various groups of business and subscriber customers, including answering telephone and written enquiries, processing orders and changes, managing suspensions and cancellations, as well as maintaining our customer database.

• Management, control and coordination of print orders for our various daily and periodic titles with our printing centres.

• Professional support and intervention in logistics for the shipping and delivery of our products.

• Ensuring the invoicing process, dunning procedures and receivables management of our customers.

• Internal and external support for other teams in the Customer Operations area as well as for departments within the company.

• Training and mentoring of new employees.

What you bring:

• A commercial basic education as well as several years of professional experience in customer service.

• Strong customer orientation and sales talent.

• Initial experience with ERP and CRM software (e.g. SAP, Salesforce); MS Excel skills are an advantage.

• Flawless written and oral communication in French and German.

• Excellent communication and presentation skills.

• Affinity for mobile applications and digital products.

Benefits:

• Five weeks’ holiday with the option of seven weeks and holiday purchase

• Flexible working time models and mobile office options

• Paid day off on your birthday

• A market- and performance-oriented salary

• Numerous discounts, e.g. mobile phone subscription, digital TV, bike rental, car purchase

• Comprehensive free offer in the area of health promotion (coaching, Health Coach app, flu vaccination, various training sessions)

• Possibility of unpaid leave up to a maximum of six months

• Additional half days off before certain public holidays

• Employees recruit employees: bonus up to CHF 2,000

• Comprehensive training and further education offer (leadership training, mentoring, development programmes, language courses, Sales Academy, self-competence, methodological competence, project management, change management and much more)

• Free digital subscriptions as well as discounted print offers