Call Centre Agent - Otisline (m/f/d)

About the job

Activity rate: 80%
Workplace: Otis headquarters in Fribourg

Basic function

Otisline is available to users of Otis installations (lifts, escalators, goods lifts, etc.). It involves organising assistance for people who are stuck, as well as forwarding repair requests to service technicians. This is done by telephone, by monitoring and managing various alarm systems, as well as by email.

Responsibilities

• Receiving calls in French, German and Italian
• Entering data into an Otis-specific system
• Forwarding cases to service technicians
• Performing various administrative tasks
• Managing various email inboxes

Qualifications/ Experience/ Knowledge

• Trilingual in French, German, Italian or bilingual with good knowledge of the third language
• Comfortable with IT (ten-finger typing advantageous)
• Strong customer orientation
• Good stress management
• Previous experience in a call centre welcome but not essential

Personal qualities

• Punctuality, willingness to work irregular hours
• Sociable and communicative with good team spirit
• Loyal and committed

What we offer you

• Your personal development is important to us. Concretely, this means that we support training and that internal promotion opportunities are open to all
• Our corporate culture is our most precious asset. It is deeply rooted in the company and is experienced and appreciated by all employees. You will find more information on "The Otis Absolutes" here
• We offer you a salary in line with local requirements, as well as:
• Thirteenth month
• Company contribution to health & pension contributions, works council benefits
• 5 weeks of holiday
• 5 bridge days at Christmas (depending on the role)