Service Advisor (m/f/d) 80-100%

About the job

We move and inspire people. Simply. Sustainably. Ahead.

Are you someone who likes to keep an overview, take responsibility, and motivate others? You appreciate direct contact with people, find solutions even in a busy workshop environment, and pitch in where needed. At AMAG Stop+Go inSihlbrugg, you are not only there for our customers but also take responsibility for collaboration and processes within your small team.

We are looking for you as a Service Advisor (m/f/d) 80–100% – a personality who enjoys shaping things and moving things forward together with the team.

Service Advisor (m/f/d) 80-100%

What you can achieve with us

• ZIF: Additional individual days off – buy extra holiday days and treat yourself to a well-deserved longer break
• Secure future: Benefit from attractive pension fund benefits
• Life long learning: We contribute to your further education – boost your career!
• Special conditions for vehicle purchase and service: For you and your family – because we know how important mobility is
• Discounted travel: Travel worldwide more affordably with Europcar

What you can achieve with us

• Customer Relationship Manager: You look after prospects from appointment coordination to vehicle handover, advise and support our customers professionally, and ensure high customer satisfaction with your strong customer focus
• Responsible Service Advisor: You work with the relevant service systems and take on administrative tasks in service. As the central contact person in service, you are responsible for service advice at the location, support digital processes as an eParts user, and ensure compliance with internal and external guidelines according to QS and EKAS.
• Bridge Builder: You form the important interface between the workshop and customers, coordinate agreed appointments and costs, and ensure smooth processes and seamless communication
• Service Pilot: You are responsible for professional and complete order processing, create and document work orders throughout the entire service process, implement the specifications of the manufacturer and AMAG Retail, and use the designated tools and systems
• Mobility Master: You ensure a pleasant atmosphere and, together with the team, guarantee the mobility of our customers. You keep agreed appointments and reliably accompany our customers through the entire service process
• Sales Professional: You recognise customer needs and implement targeted measures to promote sales of parts, accessories, services, and workshop capacity. In addition, you actively and purposefully use the brand's service offerings, thereby supporting our sustainable customer benefit

What you bring with you

• Professional training and commercial expertise: You have automotive technical training, such as an automotive specialist EFZ or automotive mechatronics technician EFZ, and possess good commercial knowledge as well as several years of professional experience as a service advisor
• Service professional: You are outgoing, enjoy engaging with people, and impress with your advisory competence and persuasiveness
• Mindset master: You are resilient, handle stress positively, and always maintain a positive mindset. Your customer-oriented manner, expertise, and enthusiasm for the automotive industry make the perfect combination
• Communicator: Ideally, you have solid English skills and can express yourself confidently
• IT enthusiast: You have an affinity for digital processes, virtual customer communication, and the use of AI tools
• Driving professional: Valid driving licence category B

Do you think we could be a good match?