IT Account Manager - Strategic Customer Management 80 - 100%

About the job

Customer-oriented | Networking | Reliable

Office for Informatics

80 - 100%

by arrangement

IT Account Manager - Strategic Customer Management

Shape the collaboration between customers and IT. In the Customer Services & Innovation area, you are the central contact person as an IT Account Manager for your assigned customers. You take up their concerns, coordinate the collaboration with the specialist departments of the Office for Informatics, and accompany the process from clarification to decision-making. With your focus on customer needs and service quality, you bring impulses to the further development of services. You operate in a demanding environment with various directorates and different stakeholder groups. You can expect a committed team with strong cohesion. As a team, we enjoy working together on solutions and live a pronounced service orientation.

Your tasks:

• You build sustainable customer relationships and actively maintain them.
• You take up customer concerns and accompany them from needs assessment to decision-making towards possible implementation.
• You coordinate the collaboration and information flow between customers and the Office for Informatics.
• You independently discuss service level reports and ensure coordinated customer communication.
• You resolve complaints and escalations promptly and hand them over to the responsible specialist departments in the Office for Informatics for further processing.
• You recognise developments and needs and bring impulses for the further development of services.

Your profile:

• Completed master’s degree in computer science, business administration, or a comparable field.
• Several years of professional experience in account management in the IT environment.
• Sound understanding of IT architectures, IT services, and their interrelations.
• Confident German language skills in spoken and written form as well as good reading comprehension in English.
• Strong communication and social skills as well as a confident, convincing manner – even when tasks or responsibilities are not yet conclusively clarified.
• Analytical and conceptual thinking, negotiation skills, and a high service orientation.
• Enjoy coordinating different interests in a demanding stakeholder environment and finding pragmatic, also creative solutions when no established procedure exists.

Your contact

Julia Ernst

Recruiting Partner

+41 43 259 35 19

Recruiting Partner

+41 43 259 35 19

Dear recruitment agencies! Unfortunately, we cannot consider dossiers associated with fee demands. Only direct applications will be answered and considered in the selection process.

About us

The Office for Informatics (AFI) is the IT competence centre of the Canton of Zurich. It provides comprehensive services in the area of central IT infrastructure and canton-wide applications for directorates, authorities, judiciary, and independent institutions. Commissioned with implementing the new Information and Communication Technology (ICT) strategy, the Office for Informatics accompanies and supports the Canton of Zurich into the digital world.

About 1200 people work in the Finance Directorate at four locations in Zurich. We manage the dossiers of finance, taxes, personnel, procurement, and IT. Those who work with us help shape the canton – versatile, responsible, and with impact beyond their own area of responsibility.

About 1200 people work in the Finance Directorate at four locations in Zurich. We manage the dossiers of finance, taxes, personnel, procurement, and IT. Those who work with us help shape the canton – versatile, responsible, and with impact beyond their own area of responsibility.

We offer:

Scope for design

Responsible activity

Mobile working / home office

Team

Flexible working time models

Interaction on equal footing

Your application process

Pre-selection

Initial online interview with team leader

Online assessment

Second interview on site (including case study and meeting the team)

Final decision