RAA Case Manager (100%) - Fixed-term Contract

RAA Case Manager (100%) - Fixed-term Contract

EVAM (Vaud Establishment for Migrant Reception) is a major player in the Vaud public service. With over 1,000 committed employees and an annual budget of 360 million francs, we ensure the reception, support and integration of migrants in the canton of Vaud.

Every day, our teams work with openness and responsibility to address essential social challenges. Joining EVAM means putting your skills at the service of a humane and public utility mission, in a stimulating, diverse and constantly evolving professional environment.

As part of strengthening our team, we are recruiting a:

Return to Assistance Case Manager (100%) - 12-month Fixed-term Contract

Salary scale : 4 (this scale applies to validated prerequisites, otherwise classification is at level -1)

Location: Lausanne
Start date: Immediate or to be agreed

What you bring to our mission

Through your administrative expertise, analytical skills and interpersonal ease, you help ensure rigorous and fair support for migrants. You play a key role in assessing individual situations, applying the principle of subsidiarity and supporting beneficiaries in their administrative procedures, while ensuring compliance with the legal framework and current procedures.

A word from your future manager, Aline:

"As a manager, I place particular importance on the quality of work produced, collaboration and individual commitment. I am convinced that quality work is based on a united team, where mutual support, kindness and communication allow everyone to develop their skills and fully contribute to our mission.

Our activity takes place within a demanding framework, requiring precision, autonomy and analytical ability. Beyond the administrative processing of cases, we pay constant attention to the individual realities of beneficiaries, combining professional expertise, fairness and human consideration."

Your key responsibilities

• You analyse and process cases to determine entitlement to benefits in accordance with the principle of subsidiarity.

• You conduct return to assistance interviews and support beneficiaries in their administrative procedures.

• You draft the necessary correspondence and administrative decisions for case processing.

• You ensure the administrative follow-up of handled cases and contribute to the preparation of statistics and dashboards.

• You handle requests received by phone and email and direct beneficiaries to the appropriate contacts.

• You develop and maintain quality relationships with internal and external partners.

Your profile

• Commercial employee CFC or equivalent training.

• Minimum 3 years professional experience in a similar role or related field.

• Knowledge of social insurance is an asset.

• Excellent analytical, organisational and synthesis skills.

• Strong communication and writing skills.

• Fluency in French, both spoken and written.

What EVAM offers you

• A committed working environment

• A continuous training policy to advance your career

• A teleworking policy

• 5 weeks’ holiday (6 from age 50)

• Very good social benefits

• Meaningful projects in a stimulating intercultural context

The recruitment process in 2 steps:

1. Interview with the manager and recruitment officer

2. A practical assessment

At the end of the process: request for a criminal record extract, special extract and debt enforcement office certificate (blank documents required).

Do you identify with this mission? We look forward to receiving your application and building a united future together.

All applications are handled directly by our Recruitment team. We do not collaborate with recruitment firms or agencies for this position.