Customer Advisor Mutations & Application Processing (a) 80-100%

Customer Advisor Mutations & Application Processing (a) 80-100%

You enjoy regularly communicating with customers? You like to show your commitment in a collegial environment? Then Andreas looks forward to meeting you and perhaps welcoming you soon as a Customer Advisor (a).

What to expect

• Recording and processing insurance applications for internal and external channels as well as handling and coordinating customer complaints
• Carrying out complex mutations, processing requests from social welfare offices and drafting standard and individual correspondence via various channels
• Providing telephone and written information on general insurance questions, benefit topics, products and services
• Supporting employees within the region in sales and support activities as well as participating in various projects

What you bring

• Completed commercial vocational training and initial professional experience, preferably in a call centre or in the customer service of an insurance company
• Further training as an insurance intermediary VBV desirable or willingness to complete this
• Sound knowledge of MS Office (Word, PowerPoint, Excel)
• Confident German in spoken and written form, good English or French desirable
• Committed, team-oriented personality with a swift working style and high performance orientation

Do you have questions about the application process?

Lukas Rätz HR Consultant 058 340 62 14 lukas.raetz@helsana.ch LinkedIn Job ID: 34551

Outstanding employer

Helsana is repeatedly recognised in the areas of health promotion, recruiting quality and work-life balance.