Claims Handler

About the job

What Awaits You With Us

Your Role
As part of our claims activities, we are looking for a Claims Handler to join our team. You will be responsible for ensuring autonomous, rigorous, and customer-oriented management of claims files, particularly in the areas of travel insurance (cancellation, interruption, baggage), shopping insurance, and ski insurance, working closely with various stakeholders involved in handling the files.

• Answer calls and open claims files
• Manage a variety of files independently and with a customer focus (travel insurance, shopping, ski, etc.)
• Analyse situations, make decisions, and settle benefits in accordance with legal and contractual provisions
• Ensure correspondence and communication with the various parties involved in the settlement of a claim, including the insured, medical service, other insurers, and lawyers

What You Bring

• Proven experience in managing travel cancellation claims (minimum 2 years)
• Fluency in French and German (minimum C1), good knowledge of English (minimum B2), Italian and Swiss German are an advantage
• Excellent writing skills and autonomy in work
• Comfortable with telephone contacts, team spirit, good organisational skills, and dynamism
• Flexibility, analytical mindset, and good stress resistance
• Good command of IT tools, especially the Office Suite