KPT Krankenkasse AG
Zürich und Homeoffice
2 days ago
Customer Advisor
- 07 May 2026
- 100%
- Permanent position
- Zürich und Homeoffice
Job summary
Join KPT, one of Switzerland's top health insurers, as a customer advisor. You'll enjoy a supportive work environment with flexible hours.
Tasks
- Advise insured clients, identifying gaps and providing optimal coverage solutions.
- Ensure customer satisfaction daily with your enthusiasm and expertise.
- Handle complex inquiries by collaborating with specialized departments.
Skills
- Completed basic training in health insurance or contact centers; sales interest.
- Strong customer and service orientation with excellent German skills.
- Sales flair and ability to offer tailored solutions from our portfolio.
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About the job
Our customer advisors are the first point of contact for our insured clients: They know our innovative products inside and out, explain benefits clearly, and find the best solution for every enquiry. Are you passionate about bringing clarity to customers in the world of health insurance and inspiring them with your knowledge?
What you can achieve
- You advise insured persons, identify gaps, and support them inbound and outbound to ensure optimal coverage – both by phone and in writing.
- With your enthusiasm, you contribute daily to ensuring our customers are completely satisfied.
- You infect new customers with your enthusiasm for our products.
- Complex issues? You obtain the right information from our specialist departments.
- Thanks to your sales flair, you recognise needs and offer tailored solutions from our portfolio.
What sets you apart
- a completed basic education with initial professional experience in health insurance or in a contact centre
- interest in sales – ideally with experience
- training as a VBV insurance intermediary or willingness to complete this promptly
- a strong customer and service orientation
- flawless German skills in spoken and written form – any additional language is a great advantage
Your benefits
- 40-hour week and flexible working hours
- Home office options
- 25 days holiday, 30 days from age 50
- 24th & 31st December paid holidays
- 15 minutes paid breaks each morning and afternoon
- Free fruit
- Varied beverage selection
- Modern office premises centrally located at Zurich main station (Stauffacher)
- CHF 300.– rail coupon for an annual, route, or general subscription (GA)
- CHF 2,200.– Reka checks per year with 20% discount
KPT is one of the ten largest health insurers in Switzerland. Our customers’ satisfaction is our success.
