Assistant Director of Conference & Events Sales (m/f/d)

An icon among Swiss hotels: The story of the Bürgenstock Resort Lake Lucerne began in 1873 – a story that continues to impress and touch to this day. High up on the Bürgenberg lies an oasis of relaxation and a place of first-class hospitality. The Bürgenstock Resort and its approximately 700 employees from 54 nations provide the perfect setting for dazzling moments that remain in memory.

Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5* Superior), and the Taverne 1879 (3*) are available to guests. Each of these establishments knows how to create a unique atmosphere. Ten restaurants, bars & lounges showcase culinary excellence; in the award-winning Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The Bürgenstock Resort is not only a dream destination for travelers from around the world but also a workplace with an excellent corporate culture.

The resort ranks 4th among the best employers in Switzerland 2023 in the category of gastronomy, tourism, accommodation, entertainment, and leisure, and received the official certification as "Great Place to Work" in Switzerland 2025. Two awards that fill the entire team with pride.

For our multiple award-winning Bürgenstock Resort Lake Lucerne, we are looking to strengthen our dynamic team with a dedicated, creative, and organizationally strong personality as

Assistant Director of

Conference & Events Sales (m/f/d)

Your extensive main area of responsibility includes, among other things:

• Supporting the Director of Conference & Events Sales in leading the 7-member team
• Conducting training and continuing education measures to enhance sales skills
• Ensuring excellent customer service before, during, and after events
• Customer consulting, creative proposal/concept creation, (conducting tastings, location consulting & tours)
• Processing customer inquiries, creating offers, and negotiating contracts
• Creating BEOs and executing events
• Overseeing events and ensuring a smooth event process in collaboration with the banquet operations and F&B teams
• Evaluating RFPs together with revenue management
• Responsibility for your own customer area
• Regular reporting to the Director of Conference & Events Sales and the Director of Sales
• Close collaboration with the proactive MICE sales team to increase lead conversion
• Participation in selected industry events to promote the company and acquire new customers together with the proactive MICE sales team

You have completed vocational training and have experience in upscale and international hospitality, and you have already gained solid F&B knowledge. We require very good know-how with MS Office and hotel reservation programs. Communication and negotiation skills as well as solution-oriented behavior, an independent working style, and attention to detail are expected. Responsibility and organizational awareness as well as a confident, friendly demeanor, enjoyment in dealing with people, and very good language skills in German and English characterize you. If you have already worked with OPERA, that is a big plus. You think and act networked, are customer-oriented, and recognize priorities on your own.

A diverse activity awaits you in a great team with many benefits, such as the staff house with a gym, TV lounge, billiard room, and library. You will receive discounts in the restaurants, in the hotel for accommodation for you and your family and friends, discounts for tennis, golf, sports equipment, and insurance. You can attend group courses at attractive prices and obtain REKA checks from us at preferential conditions. The journey by public transport is financially supported by the company, and parking spaces are offered at attractive prices. As an employee, you will have access to the Beekeeper employee app, benefit from interesting training opportunities, and internal advancement possibilities, among others.

If you also identify with our values of enthusiasm, commitment, responsibility, and entrepreneurship (BEvU), then seize this unique opportunity for a varied task with a lot of potential to learn something new and contribute to the success of the world-class resort in the heart of Switzerland.

We look forward to receiving your complete application documents with a cover letter, work references, and photo.

Awards:

Swiss Location Awards "Switzerland's best meeting location"

World Travel Awards "Switzerland's Leading Luxury Hotel 2024"

World Spa Awards "World’s, Europe’s & Switzerland’s Best Hotel Spa 2024"

LHW Membership Awards "Remarkable Experience Award 2023"

Great Place To Work 2025

The New York Times’ "52 Places to Go in 2018"

Travel + Leisure "500 List 2021"

Handelszeitung "Best Employer in the Hospitality Sector 2023"

Falstaff Magazine "Best Hotel in Switzerland - No. 1"

Wine Spectator 2024 "Best Award of Excellence"

Swiss Bar Awards "Best Hotel Bar"

BÜRGENSTOCK HOTELS AG

Heike Bühlmann

Director of Human Resources

Bürgenstock 30

6363 Obbürgen

+41 41 612 60 71

www.burgenstockresort.com