IT Support Specialist 80 - 100% (m/f/d)

What is my role?

In this versatile position, you are the central point of contact for all technical enquiries and ensure smooth IT processes

• You receive customer concerns via various channels and ensure structured processing in the ticket system

• You independently solve technical challenges in first-level support via remote access

• You keep track of ongoing incidents and service requests and manage their processing

• Creating quotations, handling orders, and procuring hardware and materials are part of your responsibilities

• You create meaningful evaluations and reports to optimise our service processes

• By building and maintaining knowledge databases, instructions, and checklists, you actively contribute to continuous improvement

What do I need to be successful?

A solid commercial education as a strong foundation for your career

• You communicate confidently in German and English; knowledge of French is a plus

• You are proficient in Microsoft 365 and open to new digital tools

• With your organisational skills and team spirit, you handle stressful situations calmly and always keep an overview

• Your working style is conscientious and you have a strong sense for excellent service

• Proactive action, independent working, and solution-oriented thinking are among your strengths

What are my benefits?

Your benefits with our client

• Actively shape: Bring in your ideas and experience how your commitment truly counts

• Genuine team spirit: Experience an open and warm working atmosphere - whether in everyday life, at joint aperitifs, or regular team events

• Appreciation from day one: Work in an environment where every person is treated equally

• Your development matters to us: Benefit from practical learning on the job and financial support for external training

• Flexibility for your life: Use adaptable working models such as changes in workload or unpaid leave for an optimal balance between work and private life ?

• Professional support: Gain access to external employee counselling for all life situations

• Attractive additional benefits: Look forward to tickets for sports and cultural events as well as weekly changing offers via Brands for Employees

• Health is a priority: Benefit from discounts on fitness subscriptions or campaigns like bike to work for your wellbeing

What distinguishes the company?

Our client is a nationwide leader in Switzerland in the world of professional audio, video, and communication technology and impresses with innovative multimedia complete solutions

• With headquarters in the Bern area and further branches in Neuenhof, Pratteln, St. Gallen, Lausanne as well as in Germany, the company offers a strong national network

• The diverse range of services extends from holistic audio-video solutions through digital signage and LED video walls to customer flow management, video conferencing systems, and event and rental services

• A relaxed and authentic corporate culture shapes everyday work life - here everyone meets at eye level, from apprentices to management, in a first-name culture that keeps hierarchies flat and promotes genuine collaboration

Languages
German: C2 - Native level
English: B2 - Very good
French: advantageous

Workplace
Belp

Vacancy number
VA-A5S-YPP