CSS
Root / hybrid
Customer Service Centre Employee with Focus on Individual Life 80-100%
- 27 March 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Fluent)
- 6032 Root / hybrid
About the job
Supporting our customers individually is part of our DNA. In the Customer Service Centre, we work together to ensure everything runs smoothly. And now we are taking a step further: With CSS's market entry into the "Life" business area, you have the unique opportunity to be involved from the start and actively help shape how we will engage with our customers in the future. Your ideas and expertise are in demand when it comes to further developing customer service in the "Life" sector and setting new standards.
Customer Service Centre Employee with Focus on Individual Life 80-100%
This is what your daily routine looks like
- At the heart of it: You support our customers by phone and in writing regarding our insurance offerings. You are available to them during our opening hours from Monday to Friday between 08:00 and 18:00.
- In the areas of individual life, non-life, and health insurance, you are an expert and assist customers – both with technical questions and with CSS's digital applications.
- As the first point of contact, you handle customer enquiries via telephone, email, and chat, ensuring consistent, high-quality communication.
- Additionally, you are the first point of contact for our sales team regarding questions about the pension sales process.
- Your focus is in the individual life area. You support our customers with questions about their life products.
- You work closely with the second level of the Life Competence Centre and actively contribute to further developing customer service in this area.
- You recognise sales opportunities early and refer suitable customers directly to sales to support the sales process.
What you bring with you
- First and foremost: You have completed basic training, for example as a Customer Dialogue Specialist, Retail Specialist, or Commercial Clerk.
- Your completed training in the insurance industry or several years of experience with a multi-line insurer is definitely a plus.
- For this demanding role, you also have experience in customer advice or support in the individual life sector.
- To get started with us, the qualification as an insurance intermediary VBV Profile Multi-line is a prerequisite.
- You enjoy engaging with customers by phone and in writing.
- You approach the diverse customer concerns positively, with passion, and always place the customers at the centre of your actions.
- You have very good spoken German and English skills and are confident in negotiations when communicating with our customers.
- Perhaps you even speak French or Italian in addition?
CSS Insurance
6032 Root / hybrid
6032 Root / hybrid
