CSS
Root, Vennes oder Lugano / hybrid
Specialist in Planning & Control KSC 80-100%
- 18 August 2026
- 80 – 100%
- Permanent position
- German (Fluent), French (Intermediate)
- Root, Vennes oder Lugano / hybrid
About the job
We at CSS are health partners for 1.7 million insured persons. And perhaps soon also your partner for your professional future? We would be delighted.
You and your five colleagues in planning and control ensure that everything runs smoothly in our Customer Service Centre (KSC). There is always a lot going on here. You have to be able to rely on each other and function well as a team. Do you also perform at your best when things are really busy? Then you fit in with us.
You and your five colleagues in planning and control ensure that everything runs smoothly in our Customer Service Centre (KSC). There is always a lot going on here. You have to be able to rely on each other and function well as a team. Do you also perform at your best when things are really busy? Then you fit in with us.
Specialist in Planning & Control KSC 80-100%
This is what your daily routine looks like
- At the heart of it: As a specialist, you are responsible for personnel deployment planning as well as for control in intraday management and ensure the performance and scalability of the KSC.
- You help to plan the personnel requirements for the future and ensure that you stay in contact with the various departments in case of deviations.
- The development and implementation of concepts for optimal planning and control of customer contact across all important channels are part of your responsibilities.
- By analysing data and always thinking one step ahead, you identify opportunities and challenges and contribute to the planning, control and digital development of the KSC.
- You provide advice and support to the managers in day-to-day business – for all questions regarding personnel deployment planning and contact control.
What you bring with you
- First and foremost: You enjoy working analytically and conceptually. You take pleasure in working service-oriented and carefully, and you inspire others with your helpful nature.
- You bring professional experience in personnel deployment planning (WFM) or intraday management to master the exciting tasks in the Customer Service Centre.
- You have completed vocational training in the commercial field and further training in business administration or hold a university degree.
- Ideally, you are familiar with telephony systems (Cisco, Avaya etc.) and planning software (Plano, Genesys, Calabrio etc.) or have a strong interest in learning about them. However, you use MS Office programmes without any problems.
- You are flexible and open to keeping pace with the rapidly changing industry.
- Your command of German is confident in style. In addition, you have good knowledge of French.
CSS Insurance
6037 Root, Vennes or Lugano / hybrid
6037 Root, Vennes or Lugano / hybrid
