V-ZUG AG
Zug
Service Contact Centre Employee
- 09 October 2026
- 100%
- Permanent position
- Zug
Job summary
Join V-ZUG in Fehraltorf with flexible remote work options! Enjoy a supportive work environment and great benefits.
Tasks
- Engage daily with customers through phone and written communication.
- Coordinate and schedule service technician appointments effectively.
- Proactively inform customers about repairs and build trust.
Skills
- Completed commercial training and relevant experience in customer service.
- Strong communication skills in German and French are essential.
- Ability to manage multiple tasks with excellent organizational skills.
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About the job
You work 60–100% in Fehraltorf and enjoy the flexibility of working partially remotely
This position offers you
- You are close to our customers daily, both by phone and in writing. Here you have the opportunity to make a real impact: With an open ear, quick solutions and a personal touch, you ensure that our customers feel in good hands from the very beginning
- You take on a central coordinating role and actively shape the daily service routine. You coordinate appointments with customers and plan the assignments and daily routes of our service technicians. You have plenty of scope for creativity and can actively help shape processes
- You are the voice that reliably accompanies our customers. You proactively inform about repair appointments and installations, thereby building trust even when no definitive solution is yet available
- You keep an overview in a varied daily routine. Pending orders and status lists always give you a clear picture of the situation and the scope to take action where it matters
You bring the following to the position
- You have completed commercial training and bring several years of professional experience in a comparable role. Whether in scheduling, contact centre or customer service, you know the business and understand what matters
- You excel in customer contact. You can draw on a wealth of experience in telephone customer contact and find the right tone even in difficult conversations
- You are an upbeat, communicative personality and remain calm even in hectic moments. Reliability and a positive demeanour come naturally to you
- You work independently, in a structured way and with a high level of organisational skill. You keep several balls in the air at once without ever losing sight of the overall picture
- You are proficient with common IT systems and are open to continuously expanding your knowledge
- You communicate confidently in German and French – clearly, professionally and in a spirit of partnership. Additional language skills are a welcome plus
Not convinced yet? V-ZUG offers you more than just a job
What are you waiting for?
We look forward to receiving your application!
We cannot consider dossiers from recruitment agencies for this vacancy. Should unsolicited dossiers nevertheless be submitted, we will not pay any placement fees.
V-ZUG Customer Service
The V-ZUG Customer Service is the first point of contact for all concerns regarding our high-quality household appliances – and thus the heart of a customer experience that inspires. With professionalism, expertise and a genuine understanding of our customers’ needs, we ensure that every enquiry is answered quickly, reliably and solution-oriented.
