Head of Service (100% | m/f/d)

About the job

Immediate start or by arrangement

We are looking for people with passion. For their profession, for the team and our guests. As an innovative and successful company, we offer attractive employment conditions in one of the most beautiful resorts in Eastern Switzerland. We owe our success to our approximately 250 friendly and motivated employees with great team spirit.

These are your tasks

• You take over the operational management of the service team with two other Heads of Service and report directly to the restaurant management, both in à la carte service, half and full board, at banquets and events, and lead and support our 40 employees in service.
• You are the reliable and charming contact person in our three restaurants and look after the guests individually and professionally from reception to farewell.
• You report directly to the restaurant management.
• You are responsible for efficient staff deployment planning – agile, forward-looking and thoughtful.
• You support first-class service while adhering to quality standards and hygiene regulations.
• You share responsibility for a smooth service process in collaboration with the team and other departments.
• You are responsible for the training and supervision of our apprentices.
• You take responsibility in staff management and support your team in everyday work.

What we expect from you

• You have professional experience in a similar position in upscale gastronomy.
• You have completed training as a restaurant specialist EFZ.
• Further training in gastronomy or management is an advantage.
• You have completed the trainer course and have experience in apprentice supervision.
• You are an enthusiastic host or hostess.
• You have sound knowledge in the area of wines and beverages.
• You have already gained initial leadership experience.
• You have an exceptional service awareness and are always ready to go the extra mile for our guests and employees.
• You love guest contact, are communicative and always remain courteous and friendly.
• You speak German – additional languages are a plus.
• Knowledge of Lightspeed and Aleno is an advantage.

What we offer you

• Catering: Our kitchen conjures up fresh, healthy and subsidised meals for our employees as well.
• Health: To stay fit and healthy, our employees use the bathing and fitness area free of charge.
• Accommodation: Attractive staff accommodation available.
• Support: We promote your professional development through a contribution to the costs of further training.
• Discounts: You benefit from discounts in our hotel, in the region as well as with partner companies of the ERFA group and the Private Selection Hotels.
• Additional benefits: Weekend allowances and free parking.