yellowshark
Ittigen
IT Supporter Cisco UCC
- 13 July 2026
- 100%
- Permanent position
- CHF 75 000 - 95 000 /year
- German (Intermediate), English (Intermediate)
- 3063 Ittigen
About the job
As an international IT service provider, our client supports companies from various industries and thus offers solutions and services for contact centres worldwide.
In your role as a Service Desk Engineer, you are in direct contact with customers and responsible for handling customer enquiries. You work closely with development and project teams.
- Support of 1st-level support
- Requesting support from 3rd-level support when appropriate
- Opening problem cases for complex incidents according to the problem management process
- Reporting in compliance with guidelines to customers, partners and management
- Participation in cross-disciplinary and cross-functional projects
- Independently updating documentation for everyday support
- Organising cover during absences in coordination with the supervisor
- Basic ITIL knowledge
- High service orientation and professional handling of customers
- Strong communication skills
- Proficient in Microsoft Office programmes
- Good German and English skills, both spoken and written (French skills are an advantage)
- Willingness to work 24/7
In your role as a Service Desk Engineer, you are in direct contact with customers and responsible for handling customer enquiries. You work closely with development and project teams.
Tasks
- 2nd-level support in the area of Cisco Collaboration technologies- Support of 1st-level support
- Requesting support from 3rd-level support when appropriate
- Opening problem cases for complex incidents according to the problem management process
- Reporting in compliance with guidelines to customers, partners and management
- Participation in cross-disciplinary and cross-functional projects
- Independently updating documentation for everyday support
- Organising cover during absences in coordination with the supervisor
Profile
- Completed training as an IT specialist and several years of professional experience in customer service / help desk / service desk- Basic ITIL knowledge
- High service orientation and professional handling of customers
- Strong communication skills
- Proficient in Microsoft Office programmes
- Good German and English skills, both spoken and written (French skills are an advantage)
- Willingness to work 24/7
