Deputy Head of Customer Service 80 - 100% (m/f/d)

What is my role?

Actively shape excellent customer service.

For our client, we are looking for a responsible and service-oriented individual who manages the operational customer service and ensures a smooth process together with the team.

Your tasks

• Responsibility for the operational day-to-day business in customer service

• Ensuring timely and high-quality order processing

• Contact person for customers regarding product delivery

• Support in personnel deployment planning at two locations

• Responsibility for month-end closing, controls, and invoicing

• Analysis and optimisation of processes as well as co-design of digital development

What do I need to be successful?

• Commercial training or business administration degree

• Experience in customer service or internal sales

• Process-oriented and networked thinking

• Enjoy taking responsibility and actively shaping change

• Strong customer and service orientation

• Very good German skills as well as good French and English skills

• Good ERP and MS Office knowledge

What are my benefits?

• Responsible role with plenty of scope for creativity

• Modern working conditions in a sustainable manufacturing company

• Exciting optimisation and development opportunities

• Collegial team and open corporate culture

What distinguishes the company?

Swiss manufacturing company in the food industry with seasonal processing of agricultural raw materials. Production of various food and by-products as well as use of sustainable production methods. Temporary employment during the annual production season.

Languages
German: C2 - native level

Workplace
Lyss

Vacancy number
VA-XPD-AG7