yellowshark
Pratteln
ICT Senior Supporter (m/f) 100%
- 16 June 2026
- 100%
- Permanent position
- CHF 85 000 - 100 000 /year
- German (Fluent)
- 4133 Pratteln
About the job
On behalf of our client, an exciting company from the Canton of Basel active in the field of medical technology, we are looking for a skilled and eager ICT Senior Supporter (m/f). Are you looking for your next challenge? Then we look forward to receiving your application documents.
- You receive incidents and service requests and process them to full customer satisfaction and within the SLA
- You coordinate disruptions and issues that cannot be resolved at the service desk with application managers, external partners and suppliers
- You record and maintain knowledge base articles and instructions
- You actively participate in the further development of IT support processes and customer satisfaction
- You work on interesting digitalisation projects
- You are interested in IT and applications
- You are familiar with the Microsoft product range (Windows 10, Office including Teams and SharePoint)
- You have a strong customer orientation and always keep an overview and a cool head
- You communicate fluently in German. French and English are an advantage
- Developmental and independent work
- Modernly equipped workplace with contemporary infrastructure
- Good and up-to-date employment conditions
Tasks
- You provide 1st and 2nd level support across the entire IT service portfolio- You receive incidents and service requests and process them to full customer satisfaction and within the SLA
- You coordinate disruptions and issues that cannot be resolved at the service desk with application managers, external partners and suppliers
- You record and maintain knowledge base articles and instructions
- You actively participate in the further development of IT support processes and customer satisfaction
- You work on interesting digitalisation projects
Profile
- You have initial experience in 1st or 2nd level support.- You are interested in IT and applications
- You are familiar with the Microsoft product range (Windows 10, Office including Teams and SharePoint)
- You have a strong customer orientation and always keep an overview and a cool head
- You communicate fluently in German. French and English are an advantage
Additional Information
- Interesting and challenging work in a motivated team- Developmental and independent work
- Modernly equipped workplace with contemporary infrastructure
- Good and up-to-date employment conditions
