IT Technician - Workstation / Workplace

Geneva region - Switzerland | Long-term assignment | On-site presence - Residence in Switzerland mandatory; relocation before starting the position is possible

Job Summary

Our client, a private bank, is strengthening its Workplace Support / workstation team. The service ensures the operational maintenance of the workstation for all employees, including highly critical populations (VIPs and traders).

The environment is standardised Windows 11, with a significant VDI component (Omnissa Horizon) and a user experience monitoring tool (Nexthink). The role combines daily operations (N1/N2 support) and deployment and industrialisation activities.

Responsibilities

User Support N1/N2

• Handling requests and incidents, on-site and remotely, via the ticketing tool (Jira)

• Support for VIP and trader populations: responsiveness, discretion, pressure management

• Proactive diagnosis and analysis of user experience via Nexthink

Deployment and Workstation

• Installation and configuration of desktops, laptops and thin clients under Windows 11

• Installation and configuration of printers / MFPs

• Deployment of patches and configurations

• Software distribution and asset management via SCCM

• Support and troubleshooting of the VDI environment (Omnissa Horizon)

Management and Continuous Improvement

• Management of IT hardware stock

• Writing and updating procedures, proposing service improvements

• Contribution to the coordination of the support team

Technical Environment

• Workstation: Windows 11, Office 365, MFP

• Deployment and asset management: SCCM, HPDM, iPAM

• VDI: Omnissa Horizon

• User experience monitoring: Nexthink

• Directory: Active Directory

• Ticketing / ITSM: Jira, EasyVista

• Scripting: PowerShell (including PowerShell Universal)

• Miscellaneous: Linux (basic knowledge)

Profile Sought

Education

• Diploma in IT management (ES / federal certificate) or equivalent (BTS, professional degree) with corresponding experience

Experience

• 5 to 8 years of experience in workstation support and deployment

• Experience in a demanding environment with a strong confidentiality culture (financial services, precision industry, international institution, audit firm)

• Proven experience in VIP support; support for trader populations is a strong differentiator

Technical Skills

• Mastery of Windows 11 workstation and Microsoft 365 ecosystem

• SCCM: deployment, light packaging, asset management

• Active Directory: account, group and rights management

• VDI (Omnissa Horizon, formerly VMware Horizon): at least user-side support and troubleshooting

• PowerShell: automation of routine tasks

• Nexthink: desirable, not mandatory

Soft Skills

• Service orientation and ease in dealing with demanding users

• Autonomy, rigour, ability to document

• Discretion and strict respect for confidentiality

Languages

• French: fluent, working language

• English: B1 level sufficient for the scope

Conditions

• Position based in the Geneva region, on-site presence required

• Residence in Switzerland mandatory; relocation before starting the position is possible

• Valid Swiss work permit (C or B)

• Long-term assignment