Team Leader Customer Interactions in Business Field Management (a) 80 - 100%

About the job

We inspire sustainably – customers and employees alike. Do you want to successfully further develop the numerous interactions with our customers and financial coaches together with your team and take them to a new level? Then you are the right person for this exciting leadership position.

• You are jointly responsible with the team for the professional leadership and conceptual further development of topics around customer interaction
• You and your team are responsible for ensuring the consistent application of customer journeys around key events as well as the advisory and support process
• You consistently drive the strategic change in sales forward, are responsible for the sales dialogue with targeted measures, and oversee transfer coordination and standards as well as exchange forums including success measurement
• You design and define future-oriented and differentiating standards regarding advisory aids/tools together with the team and implement these in interdisciplinary teams
• You are responsible for promoting and further developing your employees as well as a positive performance culture to ensure team success

• You have several years of professional and leadership experience in advising on banking-related topics and hold a Bachelor’s or Master’s degree (or equivalent), ideally complemented by regular further training
• You are an empathetic and inspiring personality, bring strong leadership skills, and possess pronounced communication and motivational abilities
• You think in a networked way, bring extensive conceptual experience, and as a team player have a confident approach to stakeholders
• You think entrepreneurially, understand the current challenges in customer interaction and sales, and act in a connected manner
• You work focused and reliably even under high pressure and uncertainty and convince with well-founded arguments

• Support for your individual development needs, both in terms of time and finances
• Flexible working arrangements (part-time, job-sharing, home office, annual working hours)
• Between 27 – 30 days of holiday per year
• Sustainable remuneration: no individual bonuses, but profit sharing for all employees
• How we interact: informal culture – open – personal – team-oriented

René Schläppi
HR Business Partner

For pioneers, bridge builders and future shapers: The BEKB Group has a lot to offer you as an employer – far more than banking. In the Bern/Solothurn region, we advise and support private and corporate customers with innovative financial services. The needs of our customers are always the focus of our daily work. With our IT subsidiary aity AG, we create the right technical conditions for this.

The well-being of our employees is close to our hearts. We promote young and experienced talents in their development, advocate for individual and flexible working arrangements, and pave the way for training and career opportunities . Our open and positive corporate culture is at the forefront. Trust, commitment and sustainability are firmly anchored with us; diversity , collaboration and humour are part of our DNA.