ISS Schweiz
Zürich
11 hours ago
Strategic Account Director
- 22 May 2026
- 100%
- Zürich
Job summary
Join a leading company as a Strategic Account Director, driving growth. Enjoy a dynamic work environment with great benefits.
Tasks
- Oversee strategic account management for growth and profitability.
- Lead a team of 6 and manage the entire matrix organization.
- Enhance user experience and ensure high customer satisfaction.
Skills
- University degree in Facility Management or related technical field.
- Fluent in German; solid French and English skills required.
- Strong communication and negotiation skills essential.
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About the job
Strategic Account Director 100%- Strategic management of the account: growth, profitability, long-term customer retention
- Leadership of the account team with 6 direct reports as well as the entire mandate organisation in the matrix
- Responsibility for the user experience of service users on site as well as for customer satisfaction
- Development of new services and innovative solutions for the customer (efficiency, user experience, digitalisation, sustainability, technology)
- Management of the governance structure with the customer
- Effective communication and collaboration with customer contacts as well as internal teams to ensure smooth work processes
- Budget and results responsibility
- Ensuring that all activities comply with compliance guidelines and governance requirements.
- University degree or higher education in facility management or higher education in a technical field (FH/MAS/NDS)
- Many years of professional experience in key account management or a comparable role in operational facility management
- Fluent German, solid French and English skills
- Excellent communication skills and strong negotiation abilities
- Experience in matrix organisations
- Strong conceptual skills, analytical, solution-oriented
- Wide range of internal development opportunities
- Staff celebrations and appreciation programmes
- Employee offer platform with attractive discounts and special conditions
- Structured onboarding in the initial phase
