Planner – Dispatcher at 100%

About the job

Planner – dispatcher at 100%

Why join us and trust us?

By joining our planning team, you will carry out a varied activity, in connection with the operations teams and serving regional mobility:

• Contribute concretely to the continuity of service on our transport networks.

• Develop your knowledge and skills in the field of public transport.

• Collaborate with different departments and participate in the improvement of tools and business processes.

• Benefit from training on business software, planning and applicable legislation.

Your missions:

Reporting to the person responsible for the Offer Development and Planning service, you play a central role in organising resources and ensure the monthly planning as well as the daily allocation of staff, in compliance with the legal and contractual framework. You prepare schedules taking into account operational needs, required skills and, as far as possible, employees’ wishes. On a daily basis, you organise replacements in case of absence and handle requests for compensations, exchanges and leave.

You also coordinate the necessary resources during works and events, respecting the allocated budget, and ensure the integration of the corresponding timetables into business systems. You contribute to activity monitoring by preparing monthly reports and statistics related to working hours, kilometres and human resources, while ensuring data and reporting quality.

In a continuous improvement approach, you participate in updating processes and documentation as well as maintaining and developing business tools, in collaboration with the company’s various departments.

Thanks to your versatility, you are also called upon to cover for the offer and resource planning specialist for annual planning and mid-year offer adjustments. You support the preparation of resources needed for works and events and act as the main deputy for the passenger information coordinator.

This position is for you if…

• You hold a Federal VET Diploma (CFC) as a public transport agent or an equivalent qualification.

• You have experience in staff planning, allocation and absence management in public transport.

• You master the LDT and OLDT.

• You are comfortable using common planning tools and office software and are willing to train on applications specific to our activity.

• You express yourself fluently in French, both orally and in writing.

• You have a sense of priorities and manage unforeseen events calmly and rigorously.

• You combine team spirit, listening and diplomacy and handle requests fairly.

• You are reliable and discreet and respect data confidentiality, security and safety.

Contract type: Permanent
Start date: as soon as possible