Customer Advisor E-Banking 80-100% (DE/ FR/ EN)

Your Tasks:

• You will advise our customers in a friendly and competent manner by telephone on all questions related to e-banking
• As the first point of contact, you will assist with issues such as login problems, payment orders, security questions and other functions
• You will help with technical challenges in e-banking and guide customers step by step towards independent use of our digital services
• During conversations, you will specifically identify customer needs and draw attention to suitable digital offers, e.g. mobile banking or e-documents
• Even with more complex enquiries, you will quickly find a customer-oriented solution, thus contributing to a positive user experience
• You will work closely with internal specialist departments and actively contribute to the ongoing optimisation of our e-banking support

Your Profile:

• Very good knowledge of German, French and English is essential for this position
• You are open to new things; career changers with a strong willingness to learn are also warmly welcome
• You have a confident handling of the PC as well as good knowledge of common MS Office programmes
• High customer and service orientation
• Strong communication skills

What You Can Expect:

• A varied role in a motivated team
• Intensive training, specially tailored to career changers
• Working hours Monday to Friday between (07:00-21:00) rarely on Saturdays

Are you interested? Then get in touch today with Arian Sakiri - Telephone: 044 931 40 84 or via e-mail ( sakiri@workmanagement.ch ). I will be happy to provide you with further details.