Case Management System Manager 60%-80% (f/m/x)

About the job

A heart without borders.

The Swiss Refugee Aid Organisation (OSAR) is the leading aid organisation for refugees in Switzerland and the umbrella organisation for relief agencies and organisations for refugees. OSAR defends the rights of people seeking protection and promotes understanding of their situation. Thanks to its expertise, it shapes public discourse and influences social and political conditions.

OSAR manages, in collaboration with a development company, a case management system used by the legal representation of our partner organisations in the asylum procedure. To strengthen our database management, we are looking for a

Case Management System Manager 60%-80% (f/m/x)

Job description

• You take overall responsibility for the operation, support and development of the case management system and coordinate all relevant stakeholders.
• You provide effective second-level support, triage requests and coordinate collaboration with the external service provider.
• You analyse requests from partner organisations and translate them into feasible, budgeted and prioritised development projects.
• You coordinate the implementation of new features as well as their testing, validation and documentation in compliance with data protection regulations. You also configure the system independently.
• You are responsible for reporting, data analysis and development of analyses (e.g. Python, Power BI) as well as licence management and usage.
• You continuously optimise processes and ensure the delivery of agreed contractual services, including monitoring service levels and contract management.

Our requirements

• You demonstrate initiative, an analytical mind and coordination skills.
• You quickly learn and master new tools (e.g. Python, Power BI, M365).
• You have experience in IT coordination, software project management or second-level support.
• You possess basic knowledge of data management, databases, web applications and data protection regulations (DPA).
• You work carefully, in a structured and pragmatic manner in a multicultural environment.
• You are proficient in German and have a very good command of English. Knowledge of French and Italian is an advantage.

We offer you a meaningful role within a competent and motivated team, a simple and open working atmosphere and modern working conditions. You will also benefit from:

• flexible working hours with the possibility of remote work,
• scope for manoeuvre,
• pleasant offices in Bern equipped with modern IT equipment,
• a varied and dynamic field of activity.

We particularly welcome applications from people who have experienced exile (including S and F status), even if they do not fully meet the language requirements. Interested in this offer? Please send us your complete application by 11 September 2026.

Note: job interviews will take place on 15 and 16 September 2026.

For further information, please contact Fabienne Aeby, HR specialist, by phone at 031 370 75 60. More information about OSAR can be found at: www.osar.ch .