Manor AG
1-BS-03
Customer Service Employee 20% (m/f/d)
- 13 August 2026
- 20%
- 1-BS-03
Job summary
Join Manor in Basel St. Jakob as a part-time customer service rep! Enjoy a dynamic work environment and great benefits.
Tasks
- Handle customer inquiries and complaints with effective solutions.
- Provide comprehensive advice on our product and service range.
- Assist customers with online orders and e-shop pickups.
Skills
- Ideally, you have a retail or commercial qualification and customer service experience.
- Strong communication skills and ability to manage high customer traffic.
- Proficient in IT applications and fluent in German.
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About the job
Basel St. Jakob | Part-time 20% | permanent | 01.09.2026 |Customer Service Employee 20% (m/f/d)
Every visit is something special – and that is exactly what our service is based on. With team spirit, agility and genuine customer proximity, we shape Manor as the No. 1 department store for everyday life, both in our shops and online. You love a dynamic environment and want to contribute your strengths? Then help us shape the shopping experience of tomorrow!
To strengthen our team in the customer service area, we are looking for a motivated and committed customer service employee, 20%, at the Basel (St. Jakob-Park) location from 01.09.2026.
Your responsibilities
- You take care of customer concerns and complaints and develop quick and confident solutions.
- You ensure comprehensive and competent advice in the assortment and service area, covering both our offline and online offerings.
- You place webshop orders for our customers via tablet, thus creating a unique, comprehensive shopping experience.
- You are the contact point for e-shop pickups and e-shop returns.
- You are an expert for our Manor World Mastercard and our loyalty programmes.
- You take on general administrative tasks in the back office.
Your profile
- Ideally, you have completed basic training in retail or commercial fields.
- You have experience in an equivalent role, preferably in customer service.
- You are a communicative personality and enjoy interacting with different stakeholders.
- You can handle a high customer frequency and keep an overview even in hectic situations.
- You are a team player and value a neat appearance and exemplary manners.
- You have good IT skills and are proficient in common Office applications.
- You speak fluent German and preferably have knowledge of another national language.
- You have a clean debt enforcement and criminal record extract.
Manor AG, headquartered in Basel, is the Swiss market leader in the department store sector with a market share of around 60 percent. The company employs around 6,800 people in total and trains about 200 apprentices annually. Manor AG operates 65 department stores, 23 Manor Food markets and 23 Manora restaurants as well as 3 distribution centres.
