St. Gallen
IT Service Delivery Manager (m/f/d)
- 14 October 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- 9000 St. Gallen
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT Service Delivery Manager (m/f/d)
What makes a future-proof bank? Our Rocken partner is one of the most stable financial institutions and combines tradition with innovation. As an established bank, it offers private, corporate and institutional clients customised solutions – from payment transactions to investment advice, as well as pension and financing. The field of activity includes comprehensive support of demanding customer relationships. Long-term partnership is at the heart of this. The team works independently, thinks entrepreneurially and relies on sound advice rather than short-term products. Trust, quality and sustainable values count here. Sounds like your next challenge? Then our Rocken partner looks forward to your application and to setting milestones together.Responsibilities:
You design contingency plans for serious operational disruptions and ensure that business-critical IT functions can be restored quickly.
You coordinate the development, updating and practical testing of crisis procedures and recovery processes.
You manage the monitoring of external technology partners, conduct risk assessments and oversee contract reviews as well as planned provider changes.
You communicate regulatory and internal obligations to the responsible organisational units and support the implementation of binding requirements for digital resilience.
You prepare audit activities, document control results and provide audit-ready documentation for internal and external bodies.
Qualifications:
You have solid professional experience in business continuity planning, IT outage prevention, third-party control or technical risk management.
You are familiar with regulatory and organisational requirements for IT resilience and understand the interrelations between DORA, outsourcing management, BCM and IT control systems.
You can assess the robustness of recovery procedures and systematically review the performance of partner companies.
You impress with reliable work organisation, independent action and confident handling of complex tasks.
You constructively question existing approaches, develop practical solutions and remain solution-oriented even in demanding changes.
Benefits:
- Flexible working hours
- Home office
- Above-average holidays and days off
- Attractive training and development opportunities
- Attractive pension and insurance benefits
- Participation in business success and bonuses
- Numerous employee events
- Attractive employee discounts
- Market- and performance-based salaries
- Comfortable office with modern infrastructure
- Open corporate culture
- Interesting and varied activities/projects
- Experienced and dynamic team
- Flat hierarchies
- 13th month salary
- International environment
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
St. Gallen
Contact
Gaël Altmann,
+41443852183
