Zürich
IT Workplace Support Engineer (m/f/d)
- 18 August 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Fluent)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in personnel recruitment and career planning.
IT Workplace Support Engineer (m/f/d)
Our Rocken partner is a renowned law firm with an international focus. The company advises clients on complex commercial law matters and combines local expertise with a global perspective. As an established player in the legal market, the firm stands for the highest professional standards and strategic advice at the top level. The field of activity includes supporting demanding transactions, mandates in the area of corporate law, and advising on regulatory issues. The firm operates at the interface between business and law and works with leading companies. Short decision-making paths, cooperative collaboration, and an environment that promotes personal responsibility characterise the working day. Expertise is lived here, not just promised. Ready to work in an environment that demands and promotes excellence? Then we look forward to connecting you with our Rocken partner.Role:
You are a central point of contact for employees on all IT questions and combine technical support with clear knowledge transfer. In addition to 1st and 2nd level support, you ensure that IT information is prepared in an understandable way and communicated through various internal channels. This significantly contributes to employees being able to use their digital work tools safely and efficiently.
Responsibilities:
You conduct internal IT training and convey technical content clearly and practically.
You maintain and update IT-relevant content in the intranet and prepare it appropriately for the target group.
You create content for digital signage and provide relevant information for employees.
You receive internal IT requests, analyse them, and find suitable solutions.
Together with the team, you ensure reliable 1st and 2nd level support.
You record, process, and document incidents and problems and ensure their consistent follow-up.
You support employees with Microsoft 365, Office applications, and other business applications.
If interested, you also contribute to IT projects and support the further development of the workplace environment.
Qualifications:
You have training as an IT specialist EFZ or a comparable IT education or further training.
You have several years of experience in IT support, ideally in 1st and 2nd level support.
You are familiar with Microsoft 365, Office applications, and modern workplace solutions.
Experience in application support and with document management systems (DMS) is an advantage.
You enjoy patiently, competently, and solution-orientedly supporting internal customers.
You can explain technical contexts clearly and enjoy training, instructions, and internal IT communication.
You work independently, in a structured and proactive manner, and like to take responsibility.
You have confident German language skills as well as good English skills.
Benefits:
- Flexible working hours
- Good transport connections and accessibility
- Attractive training and development opportunities
- Comfortable office with modern infrastructure
- Open corporate culture
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Zurich
Contact
Marco Alvarado,
+41443852147
