TELAG AG
Zentraler Lage
Telephone Customer Advisor 60% (m/f/d)
- 10 October 2026
- 60%
- Permanent position
- Zentraler Lage
Job summary
Join TELAG, a pioneer in telephone services since 1959! Embrace innovation and quality in the digital age.
Tasks
- Assist customers with terminal support inquiries and services.
- Manage the Helpdesk and provide 1st Level technical support.
- Document all customer issues and escalate complex cases.
Skills
- Fluent in German and English; conversational French is a plus.
- Strong communication and organizational skills are essential.
- Proficient in PC usage and advanced IT knowledge required.
Is this helpful?
About the job
Become a TELAGian too!
In 1959, TELAG started as the first provider of a telephone service. Today, we combine tradition with innovation and establish ourselves in the digital age with our quality and efficiency. Customer relationships are our core business, and we adhere to the highest quality standards.
Are you a passionate customer advisor and want to actively shape our future? Very good, we are looking for exactly you! Strengthen our team and become part of our success story.
Your tasks:
- You answer general questions about terminal support and its services
- You are responsible for the information line, the helpdesk, and the technical 1st level support
- You forward complex issues or unsolvable faults to the 2nd level support or the responsible specialist departments
- You assist customers with the commissioning, configuration, and operation of payment terminals
- You document all customer concerns and the measures taken in the system
- You receive complaints and process them
Your profile:
- You speak German and English fluently?
Do you also have conversational French skills?
- You are proficient in using a PC and have advanced IT skills – Excel, Word & Co. are familiar to you
- Communication is your strength – you can express yourself clearly and professionally and always keep an overview
- You work in a structured and reliable manner – chaos? Not with you!
- You enjoy advising and bring an empathetic personality
What awaits you:
Comprehensive training so that you feel comfortable with us from the start.Working hours from Monday to Friday, 18:00-22:00 / Saturday and Sunday 07:00-22:00 (including public holidays)After about three months of training, you have the opportunity to work from home (4 days HO, 1 day on site)If you feel addressed and want to provide customers with an unforgettable service experience, send us your complete documents (CV, work certificates/diplomas) to Mr Noah Metzger, rekrutierung@telag.ch.
Mr Noah Metzger
Recruiter
rekrutierung@telag.ch
071 666 90 80
